StudioPress Community Forums
Forum Rules Forum Help Lost Password? Customization Quick Search
  StudioPress Community Forums > Forums > General Discussion
I Purchased a Theme but am unable to post in Theme Support
For help and support, access to your downloads, or to manage your account please log into My StudioPress.

These forums have been set to read-only so you can browse the existing topics for any questions you may have.

For general discussion on WordPress, CSS and design (NOT for support) visit the new Community Forums.
 
 
Thread Tools Display Modes
  #1  
Old 11-06-2011, 06:00 PM
thevip thevip is offline
Registered User
Genesis Member
  
Join Date: Oct 2011
Posts: 3
Default I Purchased a Theme but am unable to post in Theme Support
I purchased the News child theme, but have been unable to post in the support forum. It shows the lock icon on the side and won't let me post, saying that I'm not authorized.
I can't view any of the posts either.

How can I get posting/viewing privileges? I am having some issues and need support.


thank you
  #2  
Old 11-06-2011, 08:14 PM
NicktheGeek's Avatar
NicktheGeek NicktheGeek is offline
Forum Manager
  
Join Date: Feb 2010
Posts: 62,650
Default
Welcome to teh forums, it looks like you didn't complete your account registration by "upgrading" your account. This is done with your original purchase transaction ID. For more info, please see these FAQs
http://www.studiopress.com/support/faq.php

If you are having trouble with this process, please use the contact form to request help with the account upgrade.
__________________
Nick "Fred and/or George Weasley" Croft
Designs by Nick the Geek
@Nick_theGeek on Twitter

Make web design easier, get FireBug for FireFox

Want to learn more about Genesis? Check out my Genesis Explained Series
 

« Previous Thread | Next Thread »
Thread Tools
Display Modes
Linear Mode Linear Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
HELP!!! I've purchased but can't get support!! rivercitygs General Discussion 1 12-07-2010 10:24 PM
unable to activate support for my theme silversoft General Discussion 1 10-14-2010 09:19 PM
How To Get Support For A Theme I purchased shaneketterman General Discussion 1 07-28-2010 05:58 PM
Why can't I post in theme support brettmkaufman General Discussion 6 12-11-2009 08:22 PM


All times are GMT -5. The time now is 05:18 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2013, Jelsoft Enterprises Ltd.