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Account for Theme Forums Deactivated
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  #1  
Old 03-29-2012, 04:58 PM
azlinda azlinda is offline
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Genesis Member
  
Join Date: Mar 2012
Location: Arizona
Posts: 68
Default Account for Theme Forums Deactivated
I have Genesis and two child themes. I cannot access the them forums. I get a message that my account has been deactivated, although I can log in and out. Now I'm really stuck. What do I do now? I've run into many problems with the Tapestry Theme.
  #2  
Old 03-29-2012, 05:20 PM
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andrea_r andrea_r is offline
Forum Manager
  
Join Date: Nov 2009
Location: Eastern Canada
Posts: 36,279
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I looked over your account history and you were refunded, which means the account was disabled.

Since you re-purchased, you would have had to use the transactionID to upgrade your forum account, as outlined in the emails that are sent.

I did it manually since i can see the purchase.
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These forums were CLOSED to new posts on November 19th, 2012. New forums are here: http://www.studiopress.com/forums/ and you will need to SIGN UP AGAIN.

If you need assitance with setting up your theme, go to http://my.studiopress.com/ and read the SETUP links or the TUTORIALS link on the side tab.

If you need Account Assistance, file a help desk ticket at the same location.
 

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