Can you give me some sort of details about your transaction that I can go on? :) Then I can verify your purchase and manually update the account.
The transaction ID is generated via e-junkie. We have a script that verifies it for forum upgrades. It;s all automated.
These forums were CLOSED to new posts on November 19th, 2012. New forums are here: http://www.studiopress.com/forums/
and you will need to SIGN UP AGAIN.
If you need assitance with setting up your theme, go to http://my.studiopress.com/
and read the SETUP links or the TUTORIALS link on the side tab.
If you need Account Assistance
, file a help desk ticket at the same location.