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DISABLE mobile site
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  #1  
Old 07-26-2012, 04:36 PM
abigailpage abigailpage is offline
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Genesis Member
  
Join Date: Jul 2012
Posts: 10
Default DISABLE mobile site
I have a client that does not want her site to be mobile - just a smaller version of the website.

Tips to safely disable the mobile viewing?
  #2  
Old 07-26-2012, 05:16 PM
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SoZo SoZo is offline
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Join Date: Oct 2008
Location: Minneapolis, Minnesota
Posts: 47,500
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We do not provide theme support in the General Discussion forum. Please upgrade you account and post all theme related questions in the theme's forum. Thank you.
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John "Nicolas Flamel" Wright | SoZo's design | John Wright Photography

New to Genesis? Check out Genesis Explained.
"We are the music makers, and we are the dreamers of dreams..." - Arthur O'Shaughnessy

"Some days even my lucky rocket ship underpants don't help" - Calvin
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  #3  
Old 07-28-2012, 02:24 PM
abigailpage abigailpage is offline
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Join Date: Jul 2012
Posts: 10
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Kind of sucks that you guys advertise great support, but even if you've purchased the Genesis framework you still have to upgrade your account apparently to get any help.
  #4  
Old 07-28-2012, 03:03 PM
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SoZo SoZo is offline
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Location: Minneapolis, Minnesota
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You don't need to purchase anything extra. If you've purchased Genesis you just need to enter you account info.
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John "Nicolas Flamel" Wright | SoZo's design | John Wright Photography

New to Genesis? Check out Genesis Explained.
"We are the music makers, and we are the dreamers of dreams..." - Arthur O'Shaughnessy

"Some days even my lucky rocket ship underpants don't help" - Calvin
StudioPress on Facebook
  #5  
Old 07-28-2012, 03:10 PM
abigailpage abigailpage is offline
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Genesis Member
  
Join Date: Jul 2012
Posts: 10
Default
Ok, I tried to upgrade and it's saying there is no transaction ID for BOTH of my purchases, the genesis framework and the fabric theme.
  #6  
Old 07-28-2012, 03:32 PM
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SoZo SoZo is offline
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Join Date: Oct 2008
Location: Minneapolis, Minnesota
Posts: 47,500
Default
If you're having trouble upgrading you need to use the contact form and they'll get you sorted.
__________________
John "Nicolas Flamel" Wright | SoZo's design | John Wright Photography

New to Genesis? Check out Genesis Explained.
"We are the music makers, and we are the dreamers of dreams..." - Arthur O'Shaughnessy

"Some days even my lucky rocket ship underpants don't help" - Calvin
StudioPress on Facebook
 

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