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Haven't recieved my purchase
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  #1  
Old 09-27-2012, 10:49 AM
eliserepa eliserepa is offline
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Join Date: Sep 2012
Posts: 2
Default Haven't recieved my purchase
I purchased Genesis and a child theme this morning. Am I going to receive a link to download?
  #2  
Old 09-27-2012, 12:44 PM
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andrea_r andrea_r is offline
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Join Date: Nov 2009
Location: Eastern Canada
Posts: 36,279
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Sorry to hear you're having issues. The biggest problem we see with a download link not being received within minutes is one of the following:

-the email being spammed
- the email is sent to the email address associated with the paypal account
- the email is not labelled from Studiopress. It says FatFreeCart or Ejunkie.

If you can check spam folder and your paypal email, and still do not see it, please go through the contact form here:
http://www.studiopress.com/contact

They will email back a direct link.
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These forums were CLOSED to new posts on November 19th, 2012. New forums are here: http://www.studiopress.com/forums/ and you will need to SIGN UP AGAIN.

If you need assitance with setting up your theme, go to http://my.studiopress.com/ and read the SETUP links or the TUTORIALS link on the side tab.

If you need Account Assistance, file a help desk ticket at the same location.
  #3  
Old 09-27-2012, 06:15 PM
eliserepa eliserepa is offline
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Join Date: Sep 2012
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Thanks! I got it
  #4  
Old 09-27-2012, 06:25 PM
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andrea_r andrea_r is offline
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Join Date: Nov 2009
Location: Eastern Canada
Posts: 36,279
Default
Great since the issue is resolved, I'll close the thread. If you have more questions, please open a new thread.
__________________
*****
These forums were CLOSED to new posts on November 19th, 2012. New forums are here: http://www.studiopress.com/forums/ and you will need to SIGN UP AGAIN.

If you need assitance with setting up your theme, go to http://my.studiopress.com/ and read the SETUP links or the TUTORIALS link on the side tab.

If you need Account Assistance, file a help desk ticket at the same location.
 

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