StudioPress Community Forums
Forum Rules Forum Help Lost Password? Customization Quick Search
  StudioPress Community Forums > Forums > General Discussion
Paid for theme, but where is it?
For help and support, access to your downloads, or to manage your account please log into My StudioPress.

These forums have been set to read-only so you can browse the existing topics for any questions you may have.

For general discussion on WordPress, CSS and design (NOT for support) visit the new Community Forums.
 
 
Thread Tools Display Modes
  #1  
Old 09-28-2012, 08:38 PM
puppiesbreedersdirect puppiesbreedersdirect is offline
Registered User
  
Join Date: Sep 2012
Posts: 3
Angry Paid for theme, but where is it?
HELP please anyone.
Yesterday I paid for the premium studiopress theme Magazine. The money was taken from my paypal account immediately but then...nothing!

I have not be contacted by anyone (and i have checked junk and spam folders) and I cannot start my blog as I don't have the theme.
Please: how do I find the theme I purchased and activate it?

Very sorry I purchased one now, as this is holding me up bigtime.
Thank you

Fiona
  #2  
Old 09-28-2012, 08:54 PM
dfm72 dfm72 is offline
Registered User
Genesis Member
  
Join Date: Nov 2011
Location: Michigan
Posts: 41
Default
Fiona,

Studiopress is usually pretty good about sending you the download e-mails, I would double check again. the download link comes in an email, that is from studiopress via e-junkie, if you still dont see them, check out http://www.studiopress.com/contact and send support an email
__________________
main street web development
design | marketing | management
mainstreetwebdevelopment.com
  #3  
Old 09-28-2012, 11:09 PM
puppiesbreedersdirect puppiesbreedersdirect is offline
Registered User
  
Join Date: Sep 2012
Posts: 3
Angry Still no email with premium theme
Thank you.
I sent a message to them yesterday and today.
Nothing.
I think I'll lodge a Paypal dispute and just get my money back. I buy a theme from someone else.
I have a tight schedule and had NO IDEA I would be hamstrung for 24 hrs plus.
  #4  
Old 09-28-2012, 11:49 PM
puppiesbreedersdirect puppiesbreedersdirect is offline
Registered User
  
Join Date: Sep 2012
Posts: 3
Red face My bad!
Sorry Studiopress!!
My bad.
I had the wrong email address!!!
Please resend it to me at the correct one. I've now updated my Wordpress info so it should come through.
But I might add you r impossible to get hold of.
  #5  
Old 09-29-2012, 05:54 PM
andrea_r's Avatar
andrea_r andrea_r is offline
Forum Manager
  
Join Date: Nov 2009
Location: Eastern Canada
Posts: 36,279
Default
Please go through the contact form so we can get it sorted out. :)

Also dfm72, I know you were trying to help, but the mods all missed it when someone lese replied. ;)
__________________
*****
These forums were CLOSED to new posts on November 19th, 2012. New forums are here: http://www.studiopress.com/forums/ and you will need to SIGN UP AGAIN.

If you need assitance with setting up your theme, go to http://my.studiopress.com/ and read the SETUP links or the TUTORIALS link on the side tab.

If you need Account Assistance, file a help desk ticket at the same location.
 

« Previous Thread | Next Thread »
Thread Tools
Display Modes
Linear Mode Linear Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
where to get theme we paid for hcstudio General Discussion 1 12-17-2011 08:56 AM
Paid $$$ but did not get theme access Drac General Discussion 10 06-22-2011 11:23 AM
Paid for a theme but no email for download hippyju General Discussion 2 02-24-2011 02:47 PM


All times are GMT -5. The time now is 12:28 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2013, Jelsoft Enterprises Ltd.