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Refund Request
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  #1  
Old 10-17-2012, 12:20 PM
thinkethos thinkethos is offline
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Join Date: Oct 2012
Posts: 1
Default Refund Request
Hi,

I would like to have my refund as I'm just not able to use any of the themes that I bought (with the PRO Pack). I've been a Catalyst theme user and I've realised that Genesis is no where near as user friendly as Catalyst is...

Or there must be something that I'm missing - I really wanted something like Catalyst's Dynamic theme for a complete overhaul for my website, but its not possible with Genesis or its child themes - tried many of them, but it's just not working out. Please refund me the money at the earliest.

-- Sunil
thinkethos@gmail.com

PS: I paid through my credit card and NOT by authorize.net or paypal service. So, I really don't have the transaction ID to enter in the contact form.
  #2  
Old 10-17-2012, 12:23 PM
andrea_r's Avatar
andrea_r andrea_r is offline
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Join Date: Nov 2009
Location: Eastern Canada
Posts: 36,279
Default
You still have to go through the contact form:

http://www.studiopress.com/contact
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If you need Account Assistance, file a help desk ticket at the same location.
 

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