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Support for Community Themes
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  #1  
Old 11-01-2012, 09:19 AM
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Default Support for Community Themes
If I use a community theme, can I expect the same level of support as the Genesis Themes, or am I on my own?
  #2  
Old 11-01-2012, 09:31 AM
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Support for Community Themes in the marketplace is given by each designer.

You should be able to get a sense by looking at each subforum here:

http://www.studiopress.com/support/f...play.php?f=175
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These forums were CLOSED to new posts on November 19th, 2012. New forums are here: http://www.studiopress.com/forums/ and you will need to SIGN UP AGAIN.

If you need assitance with setting up your theme, go to http://my.studiopress.com/ and read the SETUP links or the TUTORIALS link on the side tab.

If you need Account Assistance, file a help desk ticket at the same location.
  #3  
Old 11-01-2012, 09:31 AM
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I'm not a moderator here, but it's been my experience that you get the same level of support - support is provided by both the developer of the theme, and the StudioPress moderators.

(I own 3 community themes, and haven't had an issue getting my questions answered).
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  #4  
Old 11-01-2012, 09:35 AM
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Support is not guaranteed from the SP mods though, since they are Community Themes. :)
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These forums were CLOSED to new posts on November 19th, 2012. New forums are here: http://www.studiopress.com/forums/ and you will need to SIGN UP AGAIN.

If you need assitance with setting up your theme, go to http://my.studiopress.com/ and read the SETUP links or the TUTORIALS link on the side tab.

If you need Account Assistance, file a help desk ticket at the same location.
  #5  
Old 11-01-2012, 09:38 AM
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Thanks for the clarification, Andrea :)
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~ British born, Australian raised, American
~ Wife, Mother, Project Manager, Student, Stitcher, Crafter, Blogger... and now a StudioPress addict...
My blog: www.affordyourpassions.net
Twitter: https://twitter.com/affordpassions
Facebook: http://www.facebook.com/pages/Afford-Your-Passions/106991669401348
  #6  
Old 11-01-2012, 09:45 AM
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My client likes Megalithe. There is next to no posting in there, so I have no idea what to expect if we go that route.

http://www.studiopress.com/support/f...play.php?f=217
  #7  
Old 11-01-2012, 11:31 AM
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It was just released yesterday, so almost no posts would be expected. :)

Frankly, if there were a ton of posts, I would be more worried.....
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These forums were CLOSED to new posts on November 19th, 2012. New forums are here: http://www.studiopress.com/forums/ and you will need to SIGN UP AGAIN.

If you need assitance with setting up your theme, go to http://my.studiopress.com/ and read the SETUP links or the TUTORIALS link on the side tab.

If you need Account Assistance, file a help desk ticket at the same location.
  #8  
Old 11-01-2012, 02:34 PM
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I use the (in)Spyr community theme and have always been treated with elaborate & helpful responses.
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