Need Help, theme support

[chriswebpub]

I purchased the framework and a theme this weekend.

I purchased backcountry, my blog looks nothing like the theme example screenshots. The header image is a much different size, there is also no scrolling slideshow for featured posts, nor can I see an option anywhere to turn that on.

I would think, if you sell a product, what is in the box should look like the picture on the front of the box, right?

So you say, no phone support, forum support only. Okay, here I am, registered. Then you say "Oh, put in your transaction ID to post support for themes."

Okay, I tried that, didn't work. You sent me two emails after my purchase. It includes a an invoice number which is a alphanumeric string of around 20 characters, that number did not work. It also has a transaction id, which is numbers only and about 10 digits, that also did not work.

So, from my stand point, I purchased a product that is not how it was described and I can't get support. I'm itching to do a chargeback with my credit card provider.