Transactiion ID not being recognized - StudioPress Community Forums

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Transactiion ID not being recognized

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04-01-2010, 07:30 PM

MaryAnn

Registered User

Genesis Member

Join Date: Mar 2010

Posts: 16

Transactiion ID not being recognized

I purchased a StudioPress theme last night and every time I enter the (17 digit/alpha) transaction ID in the CP> Upgrade Support area I keep receiving an error message "No transaction was found for this transaction number."
and once again The system asks me to "Enter the transaction number from your purchase order to upgrade support on your account.
Transaction number: "

What do I need to do to fix this?
MaryAnn

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