I wanted to put out a reminder that we would really appreciate people not using Private Message for support - that is what the forums here are for.
Per our forum rules
page, see #7:
7) Please do not send me or the moderators a private message asking for support - that is why this forum exists, and quite frankly, you'll probably get a quicker response if you post in the forums, rather than send us a PM.
Please understand that we're not trying to be rude with the request, rather have your best interests in mind. By using private message, it takes away from building up the forum to be a vast userbase of knowledge, where others can benefit from seeing the solutions to similar issues you might be having.
Thanks for understanding.