Community Forums › Forums › Archived Forums › General Discussion › Cannot purchase theme
- This topic has 9 replies, 3 voices, and was last updated 9 years, 11 months ago by ToniLaird.
-
AuthorPosts
-
May 1, 2014 at 11:41 pm #103284ToniLairdMember
I tried to purchase e theme but get this message:
"Security Access Form Customer security and fraud prevention are priorities at Copyblogger Media. Unfortunately we’ve had some recent attempted attacks from IP addresses in your neighborhood.'
I fill the form with my email address and name but when I click the 'submit' button nothing happens!
Although I'm a website developer it's a shame that I reside in another country where we are labelled criminals!
How can I have confidence in your product/coding when your own site fails to work properly
I submitted a ticket and now have to wait from 24 - 48 hours!
Perhaps I'm looking at the wrong product here!
May 2, 2014 at 2:29 am #103293RobGMemberI suggest you contact StudioPress customer service and let them know you're have this issue.
To speed up the process please post the link to the website in question.
We recommend using Firebug to view source codes http://getfirebug.com/
RobGoss WordPress Developer
We build WordPress websites for your business or personal goals
http://www.robgoss.com / Follow me Twitter / https://twitter.com/robgossMay 2, 2014 at 2:37 am #103295ToniLairdMemberHi Rob
I did and got an activation code sent through but nothing else!
It was simply frustrating as I was trying to purchase a theme but I'm now looking at another WordPress theme developer!
BTW I like you site, I assume it is based on genesis?
Toni
May 2, 2014 at 4:57 am #103301RobGMemberI've never had a problem buying themes from StudioPress and the tech support has always been great.
To speed up the process please post the link to the website in question.
We recommend using Firebug to view source codes http://getfirebug.com/
RobGoss WordPress Developer
We build WordPress websites for your business or personal goals
http://www.robgoss.com / Follow me Twitter / https://twitter.com/robgossMay 2, 2014 at 5:06 am #103302ToniLairdMemberAfter lots of reviews I'm going to proceed and buy. I guess I just had an unlucky start!
May 2, 2014 at 5:11 am #103303RobGMemberGreat Toni it might be a glitch is the system there's a support contact on the main site. Good luck
To speed up the process please post the link to the website in question.
We recommend using Firebug to view source codes http://getfirebug.com/
RobGoss WordPress Developer
We build WordPress websites for your business or personal goals
http://www.robgoss.com / Follow me Twitter / https://twitter.com/robgossMay 3, 2014 at 5:35 am #103434ToniLairdMemberAll completed. Signed up, paid and theme installed. It was worth the wait! 😉
Sincere apologies for my rant. I was having a really bad day!
Seriously love the Metro Pro theme. Nice and clean.
May 3, 2014 at 5:58 am #103436RobGMemberHi Toni that's great, I knew it would be worth the efford. I've been with StudioPress for years and they have never let me down. If there's anything I can do or help, you with please post and I'll try my best to answer or at least point you in the right direction. God luck with your new theme.
To speed up the process please post the link to the website in question.
We recommend using Firebug to view source codes http://getfirebug.com/
RobGoss WordPress Developer
We build WordPress websites for your business or personal goals
http://www.robgoss.com / Follow me Twitter / https://twitter.com/robgossMay 3, 2014 at 8:23 am #103444Andrea RennickMember"I submitted a ticket and now have to wait from 24 – 48 hours!"
Just for clarification - this is the *maximum wait time, not the average.
Also note this is the community forum, not official support. I did see you got your issue resolved though.
**forum signature**
If you need technical support for your theme please file a ticket.The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.
May 3, 2014 at 1:31 pm #103483ToniLairdMemberEverything has been resolved and once again I apologise for my rant. I was having a bad day.
I have already created my site and have to say I have never found anything easier than genesis! I regret not using your framework etc a few years back.
@Rob To be honest I have not come across and problems with the theme or fraework. The whole process was easy and fast! Thanks for your support and I'll drop you a line if I get stuck. 😉 -
AuthorPosts
- The forum ‘General Discussion’ is closed to new topics and replies.