Community Forums › Forums › Archived Forums › General Discussion › Failure after Update – Prose theme
Tagged: Prose
- This topic has 13 replies, 4 voices, and was last updated 10 years, 3 months ago by Becky Lundin.
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December 15, 2013 at 11:00 am #79255gelfjediMember
Against my better judgement I set WordPress and all my Themes to update at the same time . . . my mistake !
I'm running the Prose theme, and after a reported successful update I'm getting a blank site, no access, and the following errors:
Warning: require(/home/nextstar/public_html/wp-content/themes/genesis/inc/customizer.php) [function.require]: failed to open stream: No such file or directory in /home/nextstar/public_html/wp-content/themes/prose/functions.php on line 196
Fatal error: require() [function.require]: Failed opening required '/home/nextstar/public_html/wp-content/themes/genesis/inc/customizer.php' (include_path='.:/opt/php53/lib/php') in /home/nextstar/public_html/wp-content/themes/prose/functions.php on line 196
I've got CPanel access, but unsure exactly what corrections I should be making to the code ?
Also unsure whether this is an issue specific to my set-up, or a wider compatibility issue with this theme and the latest WordPress version.
Any advice gratefully received.
http://www.nextstarfish.comDecember 15, 2013 at 2:00 pm #79273nutsandboltsMemberThis is an issue specific to Prose - there is a non-Genesis theme with the same name, and through a glitch in WordPress, you were prompted to update (which deletes the Genesis Prose theme and installs the impostor Prose theme). To fix it, delete the Prose folder in /wp-content/themes/ and upload the latest version of Prose (1.5.2) from your StudioPress downloads. You should retain your design settings, but you might lose any custom CSS.
Let me know if you need help with this - I've helped a number of Prose users recover their sites due to this craziness.
Andrea Whitmer, Owner/Developer, Nuts and Bolts Media
I provide development and training services for designers • Find me on Twitter and Google+December 16, 2013 at 6:14 pm #79586webcamiParticipantThis happened to me as well. It's a NIGHTMARE!
December 16, 2013 at 6:52 pm #79599gelfjediMemberAndrea - thank you for the explanation and the kind offer.
Eventually I worked it out and reinstalled Prose (the right one), total pain !
Fun fun fun :o(
December 16, 2013 at 6:53 pm #79600nutsandboltsMemberIt's definitely a pain. I believe the plugin author of the "other" Prose theme has agreed to change the name, but that will likely take awhile to happen. In the meantime, people are panicking. Such a hot mess!
Andrea Whitmer, Owner/Developer, Nuts and Bolts Media
I provide development and training services for designers • Find me on Twitter and Google+January 2, 2014 at 10:39 pm #82824Becky LundinParticipantI had the same issue, and deleted the "new" Prose and uploaded the Prose file I had (version 1.5.2), which restored the site. However, now my site is no longer centered. It starts out in the center, but immediately jumps to the left hand side.
http://lacey-massage-therapy.com/
Any ideas?
Thanks!
BeckyJanuary 3, 2014 at 1:09 am #82848nutsandboltsMemberHi Becky,
The site shows up fine for me - has the problem been resolved? It might have been a caching issue.
Andrea Whitmer, Owner/Developer, Nuts and Bolts Media
I provide development and training services for designers • Find me on Twitter and Google+January 3, 2014 at 9:59 am #82915Becky LundinParticipantHi Andrea. I hadn't thought of clearing the cache. I just did that, and it still moves to the left on my laptop screen. Does the same thing on my iPad, too. Forgot to mention that before. 🙂
Any other ideas? Must be something in the coding somewhere, I just don't know what to look for and where.
Becky
January 3, 2014 at 10:49 pm #83050nutsandboltsMemberThe issue appears to be that your header is not mobile responsive - see here: http://responsive.nutsandboltsmedia.com/?url=nextstarfish.com
Because the header image doesn't resize for phones, tablets, and smaller laptop screens, it's not displaying correctly at those screen sizes. When I look at it on my iPad, I do see that it's oriented more toward the left, but that's because the content scrolls from left to right due to the image being wider than the screen space. It doesn't appear to have media queries for phone sizes at all, which is unusual since Prose includes them by default.
I would try exporting your Prose settings and any custom functions/CSS, deleting the theme, and uploading again from scratch. If the site looks okay on mobile before you replace any of your custom stuff, you'll know it's something in there causing the issue.
Andrea Whitmer, Owner/Developer, Nuts and Bolts Media
I provide development and training services for designers • Find me on Twitter and Google+January 4, 2014 at 10:21 am #83147Becky LundinParticipantThanks Andrea. I will d/l a new copy of Prose, delete my old one off the server, and upload the new one (even though they are the same version).
My site worked fine prior to uploading the "fake" Prose theme, so I think something got corrupted.
I will have to do that later tonight, and I'll let you know if it worked or not.
Have a great day!
BeckyJanuary 4, 2014 at 7:42 pm #83301Becky LundinParticipantI deleted and uploaded a new copy of Prose, but it is still having the same issues of moving to the left. I really don't know what to do, or why it isn't going back to normal after reinstalling.
Any other thoughts? 🙂
BeckyJanuary 4, 2014 at 8:01 pm #83307nutsandboltsMemberMy apologies, Becky - when I was looking last night, I accidentally clicked the link from the person who started the thread instead of looking at the link you posted.
It looks like your Amazon ads have a stylesheet that includes this:
body { margin: 0 8px !important; }
It's coming from here, which I believe is part of your ad script: http://z-ecx.images-amazon.com/images/G/01/browser-scripts/us-site-wide-css-beacon/site-wide-9200880163._V1_.css
Try removing any Amazon ads to see if that helps line the site back up correctly.
Andrea Whitmer, Owner/Developer, Nuts and Bolts Media
I provide development and training services for designers • Find me on Twitter and Google+January 4, 2014 at 8:46 pm #83316Becky LundinParticipantHi Andrea. The problem is one of my plugins. When I deactivate them all, the site works fine. So I'm in the process of finding out which one isn't working properly. I thought they all were, but then the site started acting up again, so I'll have to do them one by one.
Thanks for all your ideas! 🙂
BeckyJanuary 4, 2014 at 9:01 pm #83320Becky LundinParticipantI switched themes from Prose to Lifestyle and back to Prose, just to see if that would help, and now it is showing the Lifestyle colors and no nav bar or header, although when I go into the dashboard, it shows my header image as being there. Argh! Time to take a break and walk away from this for awhile.
Becky
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