Community Forums › Forums › Archived Forums › General Discussion › StudioPress, help us avoid added grief
Tagged: Genesis 2.2.4, non-default layout, primary sidebar
- This topic has 10 replies, 9 voices, and was last updated 8 years, 3 months ago by MissKitty.
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December 16, 2015 at 8:20 pm #173990sjaythompsonParticipant
Some suggestions to StudioPress that would really help avoid the painful day many of your customers (like me) had today:
1) Make Genesis conform to the version history standard used on other themes in the WP repository. Giving your users an idea of the change log — the reasons for the update, and if there are any security issues being patched — gives us a clue whether or not to update Genesis immediately or not when the updates come out. This is simply common courtesy, which is lacking. I pity anyone who has their sites on auto update, who might get panicked calls from clients. This is a great case study for why auto updates are a terrible idea. Bad things like this will happen even in manual updates, but at least I knew what caused the layout problems to appear.
2) When you add an update to the downloads section, please, please, please keep a copy of the version that is being replaced on the downloads page. That way we can revert to the prior version when you f-up like you did with 2.2.4. I had to drop back to 2.2.1 which I had downloaded and kept in my storage. I'd have preferred to go back to 2.2.3 but didn't have a copy. And you don't make it easy to find one, if it IS out there somewhere.
3) Do you community a favor, and COMMUNICATE. Nothing on your blog? Nothing besides users panicking in the forums? Come on, you're a big company, big enough to provide some bare minimum of instructions/help/links.
December 16, 2015 at 8:23 pm #173991physlabMemberAMEN! Well stated requests.
When can we expect to see version 2.2.4.1 with a Select Default Layout fix?
Physlab
December 16, 2015 at 9:50 pm #173996carasmoParticipantDecember 17, 2015 at 12:51 am #174012Brad DaltonParticipantYou can solve this problem via your functions file using conditional layouts.
December 17, 2015 at 5:18 am #174036frankieMemberQuite agree. For normally such a good solid company the communication has been terrible; unless I am mistaken there has not yet been an Official Post on these forums to explain what is going on?
I have probably 15 sites out there using Genesis and thankfully none on auto-update otherwise chaos would have ensued.
Come on StudioPress wake up!December 17, 2015 at 6:28 am #174042SusanModeratorthere has not yet been an Official Post on these forums to explain what is going on?
That maybe because this forum isn't "Official" support. Any issues related to the Genesis Framework should be submitted via ticket to the StudioPress directly.
These forums are for the community to get customization questions answered etc.
That's not to say that I disagree with you, but just explaining why announcements don't come via this forum...
December 17, 2015 at 8:27 am #174062Andrea RennickMemberYou can now access 2.2.3 on your downloads page.
**forum signature**
If you need technical support for your theme please file a ticket.The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.
December 17, 2015 at 8:58 am #174069devParticipantThey want us to roll back to 2.2.3? Is that what you are saying?
December 17, 2015 at 9:10 am #174071devParticipantI see that 2.2.5 is on the 'update' page in the site's admin area. Who will be first to give it a try and report back? Won't be me, I've had enough excitement for one night and morning!
December 17, 2015 at 9:11 am #174072carasmoParticipantNo. The reply was to the OP on not being able to get the 2.2.3 version. The fix for the the layout issue will be out today according to the Facebook thread.
December 17, 2015 at 9:26 am #174076MissKittyMemberHello - I just installed 2.2.5 and the issue is fixed for me.
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