Community Forums › Forums › Archived Forums › General Discussion › Where is the Genesis Admin???
Tagged: genesis admin
- This topic has 17 replies, 6 voices, and was last updated 10 years, 11 months ago by Anita.
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March 31, 2013 at 6:11 pm #32363LdyLarkeMember
I just logged in to http://www.livingwithfibromyalgia.ca, which uses Prose, to add a snippet to the main Genesis footer area. You know, where if I change the theme later, the things I need in the footer area aren't lost?
Well, what does seem to be lost, is access to that Genesis admin area. I don't see it anywhere! Nor do I see Genesis Simple Edits or Simple Hooks, though I know they are installed.
http://www.livingwithfibromyalgia.ca/wp-admin/admin.php?page=genesis#genesis-theme-settings-layout Β gives me a no permission error
Changing the theme does not make a difference
Help? What do I do?
March 31, 2013 at 8:49 pm #32380JohnParticipantDid you log in with a user account that's not an administrator by chance?
John Sundberg | blackhillswebworks.com
A WordPress developer’s toolbox: Firebug | WordPress Codex | Google πMarch 31, 2013 at 10:42 pm #32391LdyLarkeMemberNo John, I do not. Β There is only one admin account, and that's the one I log in with.
March 31, 2013 at 11:08 pm #32394Bill MurrayMemberYou can't activate Simple Hooks or Simple Edits unless you have a Genesis theme activated, so let's start there via a roundabout route.
First, it appears you're running CloudFlare. Pause it by visiting Websites and clicking on the gear for that site in your CloudFlare dashboard. Once that's done, do a hard refresh in your browser. Then, check to make sure you have a Genesis theme activated. (Your site appears to have a Genesis theme loaded, but CloudFlare's cache may be getting in the way.)
If you have a Genesis theme activated, deactivate all of your plugins. Don't worry - you won't lose settings for plugins. If you recently activated a few plugins, you can accelerate this process by de-activating just those and running the test below.
After you've deactivated all plugins, check to make sure can access your Genesis menu. If so, then 1 x 1, re-activate your plugins. Check your access to the Genesis menu after each plugin activation. If a plugin blocks access to the Genesis menu, report back with the plugin so others can learn from your experience, and then reach out to the plugin developer.
If you still can't access your Genesis menu, navigate to your users list and a) confirm you are still an administrator and b) see if there are any other user ID's that you don't recognize.
If that's all clear, you likely have a problem with CloudFlare. Reactivate it, visit CloudFlare settings from the gear menu, and purge your CloudFlare cache.
That ought to get you back on track.
Web: https://wpperform.com or Twitter: @wpperform
We do managed WordPress hosting.
March 31, 2013 at 11:48 pm #32396LdyLarkeMemberThanks, but no luck at all π
Did every single thing you suggested too.
April 1, 2013 at 8:24 am #32426Bill MurrayMemberHaving CloudFlare enabled makes troubleshooting this more difficult, especially if testers are located in different places around the world. It appears you still have CloudFlare enabled, and I think if you want more help with this, you'll need to leave it disabled until you solve it.
I investigated a similar problem recently, and the problem was caused by issues with the CloudFlare cache. If you disable it and leave it disabled, post back and we can try to go further.
Beyond the suggestions I've given, the next steps might be to do a clean install of Genesis, followed by your child theme (taking care to backup any modifications you made), followed by WordPress itself.
Hope that helps.
Web: https://wpperform.com or Twitter: @wpperform
We do managed WordPress hosting.
April 11, 2013 at 6:57 am #34719LdyLarkeMemberYeah still no luck. Uninstalled Genesis, deactivated all the plugins, took the blog off Cloudflare... now all I have is a slower site and to re-install a lot of stuff π
STILL do not see the Genesis admin area. Doesn't matter if I activate other child themes or not. Makes no difference at all.
April 12, 2013 at 8:22 am #34978LdyLarkeMemberApril 12, 2013 at 8:37 am #34984wendycholbiMemberThis may be a long shot, but if you visit Users --> Your Profile in your WordPress dashboard, and scroll down to where it says User Permissions, do you have "Enable Genesis Admin Menu" checked?
If it's not checked, check the box and save settings. Even if it IS checked, maybe uncheck, and check it again, and save, to try to get those permissions restored?
I love WordPress, Genesis, and the Prose child theme (my complete guide to using Prose is here: SiteSetupKit.com). Say hi on Twitter: @wendycholbi
April 12, 2013 at 8:46 am #34993Bill MurrayMember@LdyLarke - @wendycholbi's suggestion is a great one so be sure to investigate it. Beyond that, if you've tried the standard debugging approaches I suggested before and they didn't work, your next step might be to hire someone who can troubleshoot this for you. This isn't an easy problem to solve without FTP and admin dashboard access. We do managed WP hosting, so we regularly solve them for clients who host with us at no charge, but we don't do that sort of thing for sites we don't host.
Web: https://wpperform.com or Twitter: @wpperform
We do managed WordPress hosting.
April 12, 2013 at 11:26 pm #35184LdyLarkeMemberI love you Wendy! Really, so simple it's just stupid! haha
THANK YOU! Issue resolved π
April 12, 2013 at 11:30 pm #35185LdyLarkeMemberThank you too Bill. I appreciate your help as well.
I have a reseller account to host all the sites I own. A bit of an old hand and old school coder from way back, so I know my way around. Just sometimes have some cognitive challenges due to my illness and well.. as familiar as I am with WP, sometimes things escape me. What can I say?
Besides, $20 a month is pretty steep when I pay a little more than that for as much of everything I could possibly want and total control of my sites. π
Thanks again!
April 13, 2013 at 9:01 am #35213Bill MurrayMemberGlad you got it sorted out. Sometimes things escape all of us, illness or no illness. We might still be posting about this if Wendy hadn't rescued you π
I'm not sure where you got the $20 amount from. If it was in another thread here, it was an answer for that user based on those circumstances. Yes, that is the price of one of our plans, but there are plans a lot less expensive. As for total control, if you use CloudFlare, you don't really have total control. You've handed off some control (and what you handed off isn't the most important stuff and you can take it back in a heartbeat) to improve your site. It's hard to make a great site if you keep 100% control over everything, unless you have a lot of knowledge and free time and financial resources, and even then you have to delegate.
Web: https://wpperform.com or Twitter: @wpperform
We do managed WordPress hosting.
April 13, 2013 at 11:39 am #35230wendycholbiMemberSo glad to hear you got it fixed, Shannon!
I love WordPress, Genesis, and the Prose child theme (my complete guide to using Prose is here: SiteSetupKit.com). Say hi on Twitter: @wendycholbi
April 13, 2013 at 11:06 pm #35341LdyLarkeMemberBill the highlighted BIG red number on your site says $20 per month with $5 in the small print. *shrug*
Anyway, you make it sound a lot more difficult than it is. I have had dedicated servers where I did all the work, I've had monitored dedicated servers, where someone else did the work I needed done. I prefer shared hosting because it is cheaper and I can manage all the sites I need in the same manner.
I Β need to do NOTHING monthly at all except add new content to my mostly private blog/non-business sites. WordPress runs itself quite nicely. It's only when I try new add ons that "break" the site in some way that I then have to scramble to fix it.
As for cloudflare? It's a feature with my site host. I found that it most certainly does speed up site load time, and therefore I prefer to use it. No need for complications, that's just the fact that matters most to me.
So yeah, you make things sound much more difficult than they need to be. If someone is so hmmm (reaching for a polite word... I'll use.. ) paranoid or needs to nit-pick every little stat and monitor every single thing to the most minute detail, sure, have someone else do that programming, installation and managing thing. Leaves a person more time to drool (or stress) over their stats π
What can I say? I live simply and I prefer sparkly things, I'm a woman. π
April 14, 2013 at 9:43 am #35403essaysnarkParticipantShannon, it sounds like you've got a lot of experience with tech stuff, and a setup that works for you, which is awesome. We don't host with Bill but we are with another dedicated WP hosting company, and so just wanted to mention that we see a LOT of value - for example, with this recent brute-force WP login attack that's going around, we're not even worried since we know that our hosting company has our back. We still have complete control, in terms of access to the server and site setup, but we've got someone else managing the pesky details of security and backups, which is definitely a relief. When Bill was trying to diagnose your problem and laying out the possibilities with CloudFlare etc., he was just in debug mode and trying to throw out potential issues when he couldn't even see the WP install; he didn't come across to me as trying to sell you on anything in particular (in fact, it took me a bit of sleuthing to even find his site, to see that $20 figure you mentioned! he wasn't pushing you towards anything, I don't think, just commenting on how far he'd be able to try and help, at least that's how I took it).
Anyway, it's great that you found the problem, and also great that it was such a simple one, and just wanted to mention that this thread was helpful in providing a little education to me along the way! Thanks to Bill and Wendy, and to you for posting the original issue. π
April 14, 2013 at 2:11 pm #35455Bill MurrayMember@essaysnark - All great points.
To clarify, in a few threads where people have asked about hosting, I've included an email, and as a result of that have gotten emails for other potential paid work. The emails are flattering, but since it's not something we do, my comments to LdyLarke were more for the sake of efficiency: if the basic troubleshooting covered to that point couldn't solve the problem, it was probably going to take hiring someone other than us, since that's not what we do. I added that before she asked because she seemed concerned the problem wasn't solved. Fortunately, Wendy came to the rescue.
@LdyLarke - I think you're discounting the value of managed WP hosting. It's great that you have the skills to get the most of your current setup, but a) not everyone has those skills and b) even for those with the same skills, managed WP hosting has value.But consider these facts that I've observed:
1) CloudFlare might add value to a site hosted on shared hosting by boosting performance, but that's because the performance is lower than most managed WP hosts can provide already. The time differences are significant, and faster sites get more traffic. If traffic produces revenue, they get more $, so managed WP hosts deliver more $ for the sites they host.
2) On a shared host, you have 1 web server and 1 DB server. If one of them break, your site is off-line. Managed WP hosts are operating with multiple web and multiple DB servers. If 1 breaks, there might be a slowdown, but nothing is off-line. Most managed WP hosts are set up in such a way that additional web or DB servers can be brought online very quickly (usually within a few minutes), so breakages or additional traffic aren't significant issues. That risk of downtime might not be significant to you, and in that case shared hosting might be a better value. But it's incorrect to say that those benefits aren't of any value to anyone.
3) You said you sometimes have to "scramble to fix" things when they break. That's true of all of us. Managed WP hosts focus on WP-related issues, so they are in a better position to help you fix things when they break. Shared hosts deal with WP issues, but given their size (most shared hosts are now relatively big companies), the person you reach in support at a shared host is not always WP savvy. On average, support people at managed WP hosts handle WP issues better because that's their focus, day in and day out.
WP.com has a VIP program that provides many of these benefits, and their client roster includes many large firms with big IT budgets paying for a lot of smart people. That's an indicator of the value people see in managed WP hosting. For those that need it, there's definitely value in managed WP hosting. Mind you, I'm not trying to sell you anything, because you're happy where you are and therefore should stay. All of my positive comments on managed WP hosts apply to the whole managed WP community (us, WP Engine, WordPress.com VIP, Synthesis, ZippyKid, and Page.ly, to name a few).
Web: https://wpperform.com or Twitter: @wpperform
We do managed WordPress hosting.
April 14, 2013 at 2:15 pm #35457AnitaKeymasterThis reply has been marked as private. -
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