Failure after Update – Prose theme

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This topic contains 13 replies, has 4 voices, and was last updated by  Becky Lundin 9 months, 2 weeks ago.

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #79255

    gelfjedi
    Member
    Post count: 1

    Against my better judgement I set WordPress and all my Themes to update at the same time . . . my mistake !

    I’m running the Prose theme, and after a reported successful update I’m getting a blank site, no access, and the following errors:

    Warning: require(/home/nextstar/public_html/wp-content/themes/genesis/inc/customizer.php) [function.require]: failed to open stream: No such file or directory in /home/nextstar/public_html/wp-content/themes/prose/functions.php on line 196

    Fatal error: require() [function.require]: Failed opening required ‘/home/nextstar/public_html/wp-content/themes/genesis/inc/customizer.php’ (include_path=’.:/opt/php53/lib/php’) in /home/nextstar/public_html/wp-content/themes/prose/functions.php on line 196

    I’ve got CPanel access, but unsure exactly what corrections I should be making to the code ?

    Also unsure whether this is an issue specific to my set-up, or a wider compatibility issue with this theme and the latest WordPress version.

    Any advice gratefully received.

    http://www.nextstarfish.com
    #79273

    nutsandbolts
    Moderator
    Post count: 3140

    This is an issue specific to Prose – there is a non-Genesis theme with the same name, and through a glitch in WordPress, you were prompted to update (which deletes the Genesis Prose theme and installs the impostor Prose theme). To fix it, delete the Prose folder in /wp-content/themes/ and upload the latest version of Prose (1.5.2) from your StudioPress downloads. You should retain your design settings, but you might lose any custom CSS.

    Let me know if you need help with this – I’ve helped a number of Prose users recover their sites due to this craziness.


    Andrea Whitmer, Owner, Nuts and Bolts Media
    I provide dev and training services for web designers • Find me on Twitter and Google+

    #79586

    webcami
    Participant
    Post count: 52

    This happened to me as well. It’s a NIGHTMARE!

    #79599

    gelfjedi
    Member
    Post count: 1

    Andrea – thank you for the explanation and the kind offer.

    Eventually I worked it out and reinstalled Prose (the right one), total pain !

    Fun fun fun :o(

    #79600

    nutsandbolts
    Moderator
    Post count: 3140

    It’s definitely a pain. I believe the plugin author of the “other” Prose theme has agreed to change the name, but that will likely take awhile to happen. In the meantime, people are panicking. Such a hot mess!


    Andrea Whitmer, Owner, Nuts and Bolts Media
    I provide dev and training services for web designers • Find me on Twitter and Google+

    #82824

    Becky Lundin
    Participant
    Post count: 15

    I had the same issue, and deleted the “new” Prose and uploaded the Prose file I had (version 1.5.2), which restored the site. However, now my site is no longer centered. It starts out in the center, but immediately jumps to the left hand side.

    http://lacey-massage-therapy.com/

    Any ideas?

    Thanks!
    Becky

    #82848

    nutsandbolts
    Moderator
    Post count: 3140

    Hi Becky,

    The site shows up fine for me – has the problem been resolved? It might have been a caching issue.


    Andrea Whitmer, Owner, Nuts and Bolts Media
    I provide dev and training services for web designers • Find me on Twitter and Google+

    #82915

    Becky Lundin
    Participant
    Post count: 15

    Hi Andrea. I hadn’t thought of clearing the cache. I just did that, and it still moves to the left on my laptop screen. Does the same thing on my iPad, too. Forgot to mention that before. :-)

    Any other ideas? Must be something in the coding somewhere, I just don’t know what to look for and where.

    Becky

    #83050

    nutsandbolts
    Moderator
    Post count: 3140

    The issue appears to be that your header is not mobile responsive – see here: http://responsive.nutsandboltsmedia.com/?url=nextstarfish.com

    Because the header image doesn’t resize for phones, tablets, and smaller laptop screens, it’s not displaying correctly at those screen sizes. When I look at it on my iPad, I do see that it’s oriented more toward the left, but that’s because the content scrolls from left to right due to the image being wider than the screen space. It doesn’t appear to have media queries for phone sizes at all, which is unusual since Prose includes them by default.

    I would try exporting your Prose settings and any custom functions/CSS, deleting the theme, and uploading again from scratch. If the site looks okay on mobile before you replace any of your custom stuff, you’ll know it’s something in there causing the issue.


    Andrea Whitmer, Owner, Nuts and Bolts Media
    I provide dev and training services for web designers • Find me on Twitter and Google+

    #83147

    Becky Lundin
    Participant
    Post count: 15

    Thanks Andrea. I will d/l a new copy of Prose, delete my old one off the server, and upload the new one (even though they are the same version).

    My site worked fine prior to uploading the “fake” Prose theme, so I think something got corrupted.

    I will have to do that later tonight, and I’ll let you know if it worked or not.

    Have a great day!
    Becky

    #83301

    Becky Lundin
    Participant
    Post count: 15

    I deleted and uploaded a new copy of Prose, but it is still having the same issues of moving to the left. I really don’t know what to do, or why it isn’t going back to normal after reinstalling.

    Any other thoughts? :-)
    Becky

    #83307

    nutsandbolts
    Moderator
    Post count: 3140

    My apologies, Becky – when I was looking last night, I accidentally clicked the link from the person who started the thread instead of looking at the link you posted.

    It looks like your Amazon ads have a stylesheet that includes this:

    body {
    margin: 0 8px !important;
    }

    It’s coming from here, which I believe is part of your ad script: http://z-ecx.images-amazon.com/images/G/01/browser-scripts/us-site-wide-css-beacon/site-wide-9200880163._V1_.css

    Try removing any Amazon ads to see if that helps line the site back up correctly.


    Andrea Whitmer, Owner, Nuts and Bolts Media
    I provide dev and training services for web designers • Find me on Twitter and Google+

    #83316

    Becky Lundin
    Participant
    Post count: 15

    Hi Andrea. The problem is one of my plugins. When I deactivate them all, the site works fine. So I’m in the process of finding out which one isn’t working properly. I thought they all were, but then the site started acting up again, so I’ll have to do them one by one.

    Thanks for all your ideas! :-)
    Becky

    #83320

    Becky Lundin
    Participant
    Post count: 15

    I switched themes from Prose to Lifestyle and back to Prose, just to see if that would help, and now it is showing the Lifestyle colors and no nav bar or header, although when I go into the dashboard, it shows my header image as being there. Argh! Time to take a break and walk away from this for awhile.

    Becky

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