Forum – My Studio Press

Community Forums Forums Forum Bugs and Suggestions Forum – My Studio Press

This topic contains 12 replies, has 9 voices, and was last updated by  Andrea Rennick 1 year, 7 months ago.

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #345

    crevilaro
    Participant
    Post count: 27

    I really enjoyed, the ”My Studio press” where we can see our downloads and support tickets, but i think the forum should be work together. We learn too much stuff here. But congratulations to all and long life to Genesis Framework!


    Kiaora an Tchau for all!!

    Visit and leave an ideia: corporacaoideias.com.br/en/

    #362

    dreamdancer
    Participant
    Post count: 13

    I totally agree, I have spent so much time on the forum and have learned a lot from other users. Would rather this be a part of My Studio press so that we can talk about the themes and ideas for them.

    #388

    SoZo
    Moderator
    Post count: 1573

    You can still do all of that here ;)


    John “Nicolas Flamel” Wright | SoZo’s design| John Wright Photography

    #397

    nickthegeek
    Keymaster
    Post count: 751

    Yes, these forums are intended to replace the old forums but be much more community oriented. The information in the other forums was getting really dated and horrible to try and search. We want to see all of the discussion that would have happened in the old forums happen here. This change is happening at the same time as my.sp because this really is part of the new my.sp portal.

    #809

    mindmap
    Participant

    Is there any way to see the old forums? As almost everyone says there was so much helpful info on these which I also used too solve issues without having to ask questions. It would be extremely helpful to see these.. or maybe they are here and I am not seeing them.

    #811

    Susan
    Moderator
    Post count: 7979

    @mindmap – you can still see the old forums: http://www.studiopress.com/forum

     


    Susan @ Graphically Designing I’d love to customize your website! I tweet!
    I’ve taken up the challenge! – help me answer some of the unanswered posts

    #816

    nickthegeek
    Keymaster
    Post count: 751

    As Susan said, the old forums are available to users that were on that system as a read only resource so they can see the tickets they had submitted and otherwise use that resource as this one is built up.

    #825

    tbray09
    Participant

    How can I search all tickets by template name and version number over here? That solves the “bad answer issue” on the old forum – Buddypress is a hack for support. I have simple questions at very odd hours. Is there a video that explains all this?

     

    #873

    SoZo
    Moderator
    Post count: 1573

    Theme name and version won’t be searchable unless people tag their posts with that information


    John “Nicolas Flamel” Wright | SoZo’s design| John Wright Photography

    #928

    crevilaro
    Participant
    Post count: 27

    Suggestion: Have the same ”online gravatar” at the MyStudio Press menu, not just in the Forum it will be cool! =)

    Tks!


    Kiaora an Tchau for all!!

    Visit and leave an ideia: corporacaoideias.com.br/en/

    #1038

    nickthegeek
    Keymaster
    Post count: 751

    tbray09,

    As Sozo shared, we are relying on users to tag their threads. Please put in relevant tags such as the theme you are using. This will make it much easier as things develop so that users can search by theme.

    #1763

    Terry
    Participant
    Post count: 75

    Great to see you guys making the long anticipated changes. I’m a great fan of StudioPress but having a little trouble understanding what goes where and finding the areas that have been helpful to me. Your old system was great, being able to search through the questions/answers of others was one of the most useful aspects and (really) clinched the decision to initially buy SP.

    A couple comments (because I finally have time)…

    I’m having a difficult time understanding why the division… Am I correct that the forums are a repository for postings and for users to help other users but they are not staffed by the SP team?

    While my.studiopress is for “getting help” or other “listening” functions that we need to login for access. (No interaction here)

    The two logins are just a pain (actually three to get to archive). It would be great to use a single login again.

    I couldn’t find where in my.StudioPress we’re able to see the “getting help” ticket submissions & answers. Where can we get the postings like in the old system? May not have looked hard enough but that feature and the great support you have has me recommending StudioPress to all levels of WordPress users/developers.

    Generally, change is hard. I’ve looked for blog postings on the new system and haven’t found what I’m looking for yet. Something top level that describes the why behind the design/login/etc would really help me get my arms around what the end game is. It seems like this is an interim step.

    The forum is a great idea, just may be difficult to separate the wheat from the chaff. Wonder if having areas for each theme under the forum might be useful for people. Specifically theme areas (like the old folder structure) would make it much easier to use. Best of luck asking people to tag their threads, especially for new people this may be a stretch. The directories force the categorization.

    You asked for feedback and here it is. Change can be hard, love your products, just having more difficulty than anticipated understanding what goes where in the new system and missing the easy to navigate breakout by theme and benefiting from the experience of others. As others have said… can see on your side why a  ticket system eases internal support, from my side I can’t easily find what I’m looking for.

    For what it’s worth, hope it helps. If it’s easy to use… people will. I love your products and wouldn’t have taken the time to share if I didn’t. Right now, it’s a little confusing and that’s not what your intention is.

    Best Wishes for continued success,

    Terry

     


    Customizing Genesis Child Themes @ MaroonTech

    #2330

    Andrea Rennick
    Keymaster
    Post count: 963

    The http://my.studiopress.com/ member’s portal currently does not show the tickets. They are all email based.

    And tbray09 – we aren’t using Buddypress. this is bbpress. :) These forums are not for official support. Please file a ticket in the helpdesk for that. Also note if you are looking for answers, the member’s area has setup tutorial and a Tutorials and Code Snippets links on the right side of the page.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

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