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This topic is: resolved

This topic contains 9 replies, has 2 voices, and was last updated by  Susan 1 year ago.

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  • #57668

    ChrissyMorin
    Participant
    Post count: 33

    I’m stumped on this one.. http://mobilehorsedentistry.com/ I can see this page but apparently no one else can.. it just shows a default genesis without a child theme or anything present..

    if you go to an interior page http://mobilehorsedentistry.com/welcome-to-advance-equine-dentistry/ Then people can see it.

    I have a bare minimum of plugins in there and it’s hosted on Synthesis so it’s only their approved list.

    I have emptied the cache.. made sure it says “front page displays your latest post” > I’m completely stumped :(

    Using executive child theme and all updates have been done.


    Chrissy Morin – Your Web Chick – Denver CO

    http://mobilehorsedentistry.com/
    #57675

    Susan
    Moderator
    Post count: 8589

    Have you just recently changed the DNS settings or name servers?

    Have you submitted a ticket to Synthesis?


    Susan @ Graphically Designing I’d love to customize your website! I tweet!
    I’ve taken up the challenge! – help me answer some of the unanswered posts

    #57707

    ChrissyMorin
    Participant
    Post count: 33

    Yes I did submit a ticket earlier.. they asked for more information and said the DNS was populating properly.. I sent the info but haven’t heard back…

    It’s a new site so last week I did the dns from GoDaddy. A friend of mine is poking around in there.. apparently if you are logged in you can see the main page.. but no one else can.. Other’s are saying something about the w3 Total cache not clearing the main page ?


    Chrissy Morin – Your Web Chick – Denver CO

    #57714

    Susan
    Moderator
    Post count: 8589

    I had an issue with a client’s site which Synthesis indicated was populating correctly, and they suggested I follow up with the domain registrar, and sure enough, it was an issue at their end. Not sure if that will be the case here, but put in a ticket to GoDaddy, and see what they suggest.

    You should also try deactivating all plugins at once, and see if that resolves the issue. Since you’re seeing the home page, if you go ahead and deactivate all the plugins, and report back here, I can check the site and see if it resolves the issue.


    Susan @ Graphically Designing I’d love to customize your website! I tweet!
    I’ve taken up the challenge! – help me answer some of the unanswered posts

    #57730

    ChrissyMorin
    Participant
    Post count: 33

    Ok, I’ll give it a go..


    Chrissy Morin – Your Web Chick – Denver CO

    #57731

    ChrissyMorin
    Participant
    Post count: 33

    Ok.. I deactivated all at once..


    Chrissy Morin – Your Web Chick – Denver CO

    #57732

    Susan
    Moderator
    Post count: 8589

    I just checked (and I could only do it on my iphone, because of where I am at), and I’m seeing the same issue – interior page shows a theme; home page is a generic WP site.

    I know you’ve put in a ticket at Synthesis, but go ahead and submit a ticket here, too.


    Susan @ Graphically Designing I’d love to customize your website! I tweet!
    I’ve taken up the challenge! – help me answer some of the unanswered posts

    #57752

    ChrissyMorin
    Participant
    Post count: 33

    It’s something odd for sure.. Will do.


    Chrissy Morin – Your Web Chick – Denver CO

    #58025

    ChrissyMorin
    Participant
    Post count: 33

    @Susan Thank you so much for your help yesterday, it ended up being some corrupted files in the cache plugin so Synthesis deleted it and fixed it… I guess I shouldn’t have been blaming myself all day! Anyway.. Thanks! :) Have a great week.


    Chrissy Morin – Your Web Chick – Denver CO

    #58027

    Susan
    Moderator
    Post count: 8589

    Thanks for letting me know that you got it resolved!


    Susan @ Graphically Designing I’d love to customize your website! I tweet!
    I’ve taken up the challenge! – help me answer some of the unanswered posts

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