"MY STUDIOPRESS" Section of the website not working?!

Community Forums Forums General Discussion "MY STUDIOPRESS" Section of the website not working?!

This topic is: not resolved

This topic contains 6 replies, has 6 voices, and was last updated by  Jett 1 year, 3 months ago.

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #37419

    cabaynes
    Participant

    Is anyone experiencing issues logging into the MY STUDIOPRESS section of the website? I go to the website at studiopress.com, then my.studiopress.com and log in… I then ATTEMPT to click any of the links under the MY STUDIOPRESS menu on the top right so that I can view my account, downloads, etc, and all of them just re-direct me back to http://my.studiopress.com/themes/ immediately. This is too frustrating. Please help, thank you.

    #37438

    AC
    Blocked
    Post count: 7712

    Please put in a support ticket under the “Get Help” tab. They will be able to assist you.

    #44689

    bendthebarman
    Participant
    Post count: 1

    I am trying to get help but the get help button takes me to “buy themes”.

    Anyone know the email?

     

    #46196

    gailmail
    Participant
    Post count: 5

    Yup, having the same problem…..????

    #46198

    AC
    Blocked
    Post count: 7712
    This reply has been marked as private.
    #46206

    kingharald
    Participant
    Post count: 1

    Also having this problem and it is preventing me from purchasing Genesis.

    #46309

    Jett
    Keymaster
    Post count: 5

    Hi, I’m Jett, and I work support for StudioPress.

    We will be happy to look into this for you; typically the kind of behavior you’re reporting is an account-specific issue. You’ll need to log into your account and choose the ‘get help’ option from the drop-down menu. From there you’ll scroll to the bottom and fill in the form.

    Someone will be in touch ASAP. Our turnaround times are generally pretty quick.

Viewing 7 posts - 1 through 7 (of 7 total)

You must be logged in to reply to this topic.