"MY STUDIOPRESS" Section of the website not working?!

Community Forums Forums General Discussion "MY STUDIOPRESS" Section of the website not working?!

This topic is: not resolved

This topic contains 6 replies, has 6 voices, and was last updated by  Jett 1 year, 1 month ago.

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #37419

    cabaynes
    Participant

    Is anyone experiencing issues logging into the MY STUDIOPRESS section of the website? I go to the website at studiopress.com, then my.studiopress.com and log in… I then ATTEMPT to click any of the links under the MY STUDIOPRESS menu on the top right so that I can view my account, downloads, etc, and all of them just re-direct me back to http://my.studiopress.com/themes/ immediately. This is too frustrating. Please help, thank you.

    #37438

    anitac
    Participant
    Post count: 7004

    Please put in a support ticket under the “Get Help” tab. They will be able to assist you.


    Let me help you customize your theme, responsive header, Buddypress, Agentpress or technical issue!
    Visit me here: Cre8tiveDiva.com | Tweet Me! | Plus Me!
    When asking for help, please provide a link or screen shot showing your problem!

    #44689

    bendthebarman
    Participant
    Post count: 1

    I am trying to get help but the get help button takes me to “buy themes”.

    Anyone know the email?

     

    #46196

    gailmail
    Participant
    Post count: 5

    Yup, having the same problem…..????

    #46198

    anitac
    Participant
    Post count: 7004
    This reply has been marked as private.
    #46206

    kingharald
    Participant
    Post count: 1

    Also having this problem and it is preventing me from purchasing Genesis.

    #46309

    Jett
    Keymaster
    Post count: 5

    Hi, I’m Jett, and I work support for StudioPress.

    We will be happy to look into this for you; typically the kind of behavior you’re reporting is an account-specific issue. You’ll need to log into your account and choose the ‘get help’ option from the drop-down menu. From there you’ll scroll to the bottom and fill in the form.

    Someone will be in touch ASAP. Our turnaround times are generally pretty quick.

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