As a reminder, the community forums are for WordPress discussion and assistance with site customizations etc.
Official help for the StudioPress themes is handled by submitting a support ticket.
Help for the community marketplace themes are handled by the theme's developers (or their support staff).
I imagine we'll be seeing a number of Genesis 2.0 questions here in the coming days.
So, ask yourself:
- is your question related to theme set up (like the demo), or for technical issues related to the theme? If so, submit a support ticket (via the help desk if it is a SP theme, or via the website of your theme's developer for the marketplace themes)
- is it a customization question? If so, do a search for your answer, or start a thread.
Thanks for posting this Susan. I am sure this will come in handy.
Thanks for posting this. I think it will be aclaratory for a lot of folks here.
The topic ‘Official Support versus Community Support’ is closed to new replies.
Subscribe to get early access to new themes, discounts and brief updates about what's new with StudioPress!