As a reminder, the community forums are for WordPress discussion and assistance with site customizations etc.
Official help for the StudioPress themes is handled by submitting a support ticket.
Help for the community marketplace themes are handled by the theme’s developers (or their support staff).
I imagine we’ll be seeing a number of Genesis 2.0 questions here in the coming days.
So, ask yourself:
- is your question related to theme set up (like the demo), or for technical issues related to the theme? If so, submit a support ticket (via the help desk if it is a SP theme, or via the website of your theme’s developer for the marketplace themes)
- is it a customization question? If so, do a search for your answer, or start a thread.
Thanks for posting this. I think it will be aclaratory for a lot of folks here.
The topic ‘Official Support versus Community Support’ is closed to new replies.
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