Official Support versus Community Support

Community Forums Forums General Discussion Official Support versus Community Support

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This topic contains 2 replies, has 3 voices, and was last updated by  josbarrios 1 year ago.

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  • #54633

    Post count: 8706

    As a reminder, the community forums are for WordPress discussion and assistance with site customizations etc.

    Official help for the StudioPress themes is handled by submitting a support ticket.

    Help for the community marketplace themes are handled by the theme’s developers (or their support staff).

    I imagine we’ll be seeing a number of Genesis 2.0 questions here in the coming days.

    So, ask yourself:

    - is your question related to theme set up (like the demo), or for technical issues related to the theme? If so, submit a support ticket (via the help desk if it is a SP theme, or via the website of your theme’s developer for the marketplace themes)

    - is it a customization question? If so, do a search for your answer, or start a thread.


    Susan @ Graphically Designing I’d love to customize your website! I tweet!
    I’ve taken up the challenge! – help me answer some of the unanswered posts

    • This topic was modified 1 year ago by  Marc. Reason: typos, etc
    • This topic was modified 1 year ago by  Marc. Reason: typos, etc

    Post count: 7524

    Thanks for posting this Susan. I am sure this will come in handy.

    When asking for help, please provide a link or screen shot showing your problem!
    Let me help you customize your theme, responsive header, Buddypress, Agentpress or technical issue!
    Visit me here: | Tweet Me!


    Post count: 28

    Thanks for posting this. I think it will be aclaratory for a lot of folks here. :)

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