old user account

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This topic contains 2 replies, has 3 voices, and was last updated by  Andrea Rennick 2 years ago.

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    Did old user accounts get pruned/deleted at some point? I used to be registered under another name, and had purchased a Full Theme Pack way back when (it was only 10-12 themes at the time), but now can’t seem to access my account with the info I had.



    Hi! Old user accounts were not purged, but with this forum (as you’ve discovered), you do need a different user account.

    If you cannot access your themes, you should submit a ticket here:

    Susan @ One Happy Studio I offer theme customizations I tweet!
    I’ve taken up the challenge! – help me answer some of the unanswered posts


    Andrea Rennick

    Forums accounts are no longer tied to user purchases. Anyone can register & post.

    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.


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