old user account

This topic contains 2 replies, has 3 voices, and was last updated by  Andrea Rennick 4 months, 3 weeks ago.

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  • #72609

    nearmiss
    Member

    Did old user accounts get pruned/deleted at some point? I used to be registered under another name, and had purchased a Full Theme Pack way back when (it was only 10-12 themes at the time), but now can’t seem to access my account with the info I had.

    #72676

    Susan
    Moderator
    Post count: 7366

    Hi! Old user accounts were not purged, but with this forum (as you’ve discovered), you do need a different user account.

    If you cannot access your themes, you should submit a ticket here:
    http://www.studiopress.com/contact


    Susan @ Graphically Designing I’d love to customize your website! I tweet!
    I’ve taken up the challenge! – help me answer some of the unanswered posts

    #75017

    Andrea Rennick
    Keymaster
    Post count: 570

    Forums accounts are no longer tied to user purchases. Anyone can register & post.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

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