Pretty Pictures: Header Cropped?

Community Forums Forums General Discussion Pretty Pictures: Header Cropped?

This topic is: not resolved

This topic contains 14 replies, has 3 voices, and was last updated by  Mike P 9 months, 2 weeks ago.

Viewing 15 posts - 1 through 15 (of 15 total)
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  • #32655

    SocialSuzi
    Participant
    Post count: 6

    I uploaded my header with the suggested dimensions (width is 1600 pixels. Suggested height is 550 pixels.) but for some reason when I view the site, my image’s height has been cropped significantly. Am I missing something here? I have the demo’s settings loaded, but have not messed with anything else.

    #32690

    anitac
    Participant
    Post count: 6407

    Please post a link to your website so we can take a look.


    Let me help you customize your theme, responsive header, Buddypress, Agentpress or technical issue!
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    #32701

    SocialSuzi
    Participant
    Post count: 6

    Sorry- i had to deactivate Maintenance Mode : http://janellecarmela.com/

    #32707

    anitac
    Participant
    Post count: 6407

    Still in maintenance mode for me.


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    #32708

    SocialSuzi
    Participant
    Post count: 6

    Odd- try now!

    #32709

    anitac
    Participant
    Post count: 6407

    It looks like the Backstretch JS file is reducing the size to 218px. Is that a plugin you added? I can’t tell if it’s added through the theme itself.


    Let me help you customize your theme, responsive header, Buddypress, Agentpress or technical issue!
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    #32714

    SocialSuzi
    Participant
    Post count: 6

    No that’s part of the theme itself.

    #32716

    anitac
    Participant
    Post count: 6407

    Have you tried deactivating some plugins to see if it will render correctly? You may want to sent in a support ticket for this issue.


    Let me help you customize your theme, responsive header, Buddypress, Agentpress or technical issue!
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    When asking for help, please provide a link or screen shot showing your problem!

    #32721

    SocialSuzi
    Participant
    Post count: 6

    The only plugin i have is maintenance mode- i literally just installed this yesterday. I’ll look at sending in a ticket.

    #32723

    anitac
    Participant
    Post count: 6407

    Have you recently updated any plugins? Or has it always looked that way?


    Let me help you customize your theme, responsive header, Buddypress, Agentpress or technical issue!
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    #32725

    SocialSuzi
    Participant
    Post count: 6

    Like I said, I JUST installed the theme yesterday- it looked correct with the demo theme banner, but when I uploaded my own (I’ve tried a few versions) it crops it.

    #32735

    anitac
    Participant
    Post count: 6407

    Please forgive me, I read it.. but I had an injury to my eye this afternoon and I am not seeing and reading quite right! Please put in a support ticket.


    Let me help you customize your theme, responsive header, Buddypress, Agentpress or technical issue!
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    When asking for help, please provide a link or screen shot showing your problem!

    #32743

    SocialSuzi
    Participant
    Post count: 6

    Thanks! I appreciate the help, I’m just confused :) I’ll send in a ticket.

    #49547

    Mike P
    Participant
    Post count: 11

    Was this resolved? Having the same problem.

    http://www.salmonlakeleadershipcamp.com/karma/

    Thoughts?

    #49812

    Mike P
    Participant
    Post count: 11

    Support got back to me. Apparently, one needs to add a text widget to Header Right, without it the header is not full sized.

    Ya dig?

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