Pro-Package not showing up

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This topic contains 5 replies, has 2 voices, and was last updated by  Shawn Ann 4 months, 4 weeks ago.

Viewing 6 posts - 1 through 6 (of 6 total)
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  • December 28, 2012 at 7:50 am #7875

    Shawn Ann
    Participant
    Post count: 3

    I submitted a ticket already, but got no response yet.  I know it’s the holidays and all, but some type of response after a couple days would be nice.  I purchased the pro-package back on May 1, 2010.  I verified my purchase on the old system so I could access the themes at any time, yet I don’t have access to any of the themes except Genesis and through one email one community theme and through another email the other community theme.  I understand that the community themes were purchased through different emails, but one of those accounts should have all the studiopress themes that come with the pro-package.

    Not happy with these changes :(

    Shawn Ann
    http://shawnann.com

    December 28, 2012 at 7:50 am #7872

    Shawn Ann
    Participant
    Post count: 3

    I purchased the pro package and now with the new set up I can’t download any of the themes!  Some how I now have two accounts and each of them show that I have the basic Genesis theme and one of the community themes I purchased, one under one email and one under another email but yet neither of them show all available themes I’m allowed to download.

    I submitted a ticket about this, but I’ve yet to hear back.  I know it’s the holidays and whatnot, but seeing as I purchased this package over 2 years ago this mix-up should not have happened especially since I had to prove that I purchased the package 2-years ago when you were on the old forum system.

    Very frustrated and unhappy with these new changes!

    Shawn Ann
    http://shawnann.com

    December 28, 2012 at 12:23 pm #7929

    nickthegeek
    Keymaster
    Post count: 602

    Please check your spam folder for a response. I don’t see any outstanding tickets. Also, please make sure @copyblogger.com is whitelisted with your email provider

    December 28, 2012 at 12:24 pm #7930

    nickthegeek
    Keymaster
    Post count: 602

    Please check your spam folder for a response. I don’t see any outstanding tickets. Also, please make sure @copyblogger.com is whitelisted with your email provider

    December 28, 2012 at 12:27 pm #7931

    Shawn Ann
    Participant
    Post count: 3

    Sorry about the duplicate post!  I don’t have a spam folder, all my emails go directly to my inbox.  I’ve never received a response.  Even if a response did come back, the matter obviously still isn’t cleared up because I still do not see the themes in my account.  At least not since I posted this message this morning.

    Shawn Ann
    http://shawnann.com

    December 28, 2012 at 1:05 pm #7958

    Shawn Ann
    Participant
    Post count: 3

    I just submitted another ticket.

    Shawn Ann
    http://shawnann.com

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