Purchase Error…

Community Forums Forums General Discussion Purchase Error…

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This topic contains 1 reply, has 2 voices, and was last updated by  cdils 1 year, 9 months ago.

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  • #24237

    mkay13
    Participant

    I’ve been trying to purchase a theme and support and can’t get the website to cooperate with me. I really hoped to get this site up and running tonight and expected to have instant access to the theme after purchasing, but the website takes me to Paypal and takes me back to the site saying I have already purchased the product… I’ve emailed support but that says up to 2 days to get back to me so I am really hoping someone can see this and help me – please! I definitely haven’t purchased it already and even if I had, there is no place to download it (I click downloads and it takes me to the themes purchase page…ugh!)

     

    Thanks in advance…

    #30778

    cdils
    Participant
    Post count: 423

    Hi there,

    Were you ever able to access your purchased themes?

    Cheers,
    Carrie


    Have you been helped in this forum? Pay it forward and answer someone else’s question. I bet you’ll know the answer to at least one question. :)

    I host a weekly Genesis-focused podcast called Genesis Office Hours. I tweet @cdils.

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