Refund

This topic is: not resolved

This topic contains 7 replies, has 4 voices, and was last updated by  scott47 10 months, 2 weeks ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #44662

    normanb
    Participant
    Post count: 3

    Hi. I have just bought genesis and a theme but I can’t get my head round it. It is not exactly intuitive. I would like my money back. Please advise.

    #44666

    kathiemt
    Participant
    Post count: 106

    Norman, have you looked at the instructions on how to use it?  I found the themes a bit confusing at first, but now love them and learn something new with each one.  Perhaps if you go to My Studiopress/Downloads/Get Started and go through that first, and then come back here to ask questions or click on ‘Get Help’.  Everyone has always been so helpful.


    Virtual Assistant & Nature Photographer
    Kathie Thomas: VADirectoryClick here for Australian images

    #44668

    normanb
    Participant
    Post count: 3

    Many thanks, Kathiemt. I will have a look but I would still like to know how to get a refund. Do you know who I contact? Should I just contact my bank ?

    #44674

    kathiemt
    Participant
    Post count: 106

    No, don’t contact your bank. You need to go to the Get help section in My Studiopress top right hand corner of this screen. That’s not fair to the people if you go to your bank, without giving them a chance here to sort out your problem.


    Virtual Assistant & Nature Photographer
    Kathie Thomas: VADirectoryClick here for Australian images

    #44676

    normanb
    Participant
    Post count: 3

    Ok thanks Kathiemt. I don’t want to be unfair to anyone. I just don’t know the procedure. Thanks for all your help!

    #44684

    RoxyJ
    Participant
    Post count: 3

    Here is a link to the refund policy with instructions (its found at the very bottom of the page)

    http://www.studiopress.com/refund-policy

    #44705

    normanb
    Participant
    Post count: 3

    Thankyou for the info, Roxyj. That is really generous of them (and reassuring).

    #44727

    scott47
    Participant
    Post count: 4

    I agree with kathiemt, I would at least give it a chance because I was confused and overwhelmed a little when I first bought Genesis but it’s really top of the line when it comes to themes. I didn’t understand the customization it’s capable of at first and I admit it does takes a bit of research but there are tutorials that cover most of what needs to be learned. It’s well worth it in my opinion.

Viewing 8 posts - 1 through 8 (of 8 total)

You must be logged in to reply to this topic.