November 15, 2012 at 12:41 pm #203
While I like the download areas, code snippets, etc. I’m not sure about moving away from the support forums to one- on-one support.
For me, I’d say 95% of the time, when I had a question on how to do something, I could search the forum and come up with an answer, code snippet, etc. That meant I could immediately get to work solving the issue – without having to post the question and engage a support person. Now, as I understand it, questions will need to be placed on a ticket and wait for support to respond? Or, as @Jeff says above, some questions should be placed in this new forum and others as a ticket?
I’m sure you’ll clarify all this soon. And I’m very happy that the old forum will still be available (hopefully for a LONG time!) as it contains a wealth of information. Maybe over time the new forum will accumulate as much helpful info as the old one.
As an avid Genesis fan, I really liked the forums and the positive, helpful attitude of all the moderators. I’m sure moving forward the plan is to combine the best of the old and new to create an even better experience!November 15, 2012 at 12:46 pm #204
For whatever reason, everyone just seem to skip my post that said the same thing as Jeff, but again, I don’t see the point of removing the forums. That is a much better and more efficient way of getting actual community support vs. a one-on-one ticket system. I don’t see why you can’t both both really.November 15, 2012 at 1:03 pm #205
@netviper, sorry about that – looking back now I see I missed your post.
The bottom line is that forums are hard to scale with so many users. A lot of posts, etc get lost, get hijacked with other inquiries and so on. The one on one support is for our users to know they can come to a place where things won’t fall through the cracks.
Folks are more than welcome to come here and ask Genesis questions if they like, under the pretenses that it is a community forum where folks from the public can (and more than likely) will help.
November 15, 2012 at 1:04 pm #206November 16, 2012 at 9:21 am #310
Hello, great to be here. When I first got your email (brian) I thought it was spam! I was thoroughly confused. But I finally made it.
I wanted to know how I add an avatar to my profile?November 16, 2012 at 9:28 am #311November 16, 2012 at 9:37 am #314
Thank you for your fast response! I just did it. Maybe it needs some time…either way it’s not terribly important. Thank you for your help!November 16, 2012 at 9:42 am #315November 16, 2012 at 9:50 am #317
Ha! It worked!! Thank you for your help. I know I have bigger problems, like getting my blog together…but in the meantime I figured it would be nice to have an avatar :-).November 16, 2012 at 10:18 am #323
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