Andrea Rennick

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Viewing 15 posts - 136 through 150 (of 318 total)
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  • in reply to: Genesis Slider stopped rotating #86448

    Andrea Rennick
    Keymaster
    Post count: 963

    Carsten – for future questions relating to the themes and functionality, please file a ticket in help desk.

    This forum is for community support. If you need official support, you have to go to help desk. (and yes I do see it’s resolved, this is for next time)


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    Twitterholic

    in reply to: My News Pro #86426

    Andrea Rennick
    Keymaster
    Post count: 963

    Actually he’s using News Pro.

    http://cdn.blastedcreatives.com/wp-content/themes/news-pro/style.css?ver=3.0.0


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    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Renaming of child themes… in particular Outreach Pro #86303

    Andrea Rennick
    Keymaster
    Post count: 963

    Make sure there are no spaces or capital letters in the theme folder name.

    For that part, it isn’t really Genesis specific at all.


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    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Renaming of child themes… in particular Outreach Pro #86082

    Andrea Rennick
    Keymaster
    Post count: 963

    You can skip changing the name in functions.php if you want. Al you need to do is change the folder name and the name at the top of style.css.


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    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: very strange bug: logged in vs. logged out #85767

    Andrea Rennick
    Keymaster
    Post count: 963

    It’s your caching plugin. Not the theme.


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    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Genesis Responsive Slider – Ordering not working #85766

    Andrea Rennick
    Keymaster
    Post count: 963

    The responsive slider sorts in descending order, no matter what else you pick.

    Change the setting to by date and then change the dates on the pages to the order you want.

    Putting the page IDs in the field will not sort in the oder you type them in.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Admin has gone blank on generate theme #85610

    Andrea Rennick
    Keymaster
    Post count: 963

    You can also to the same to the plugins folder, call it plugins-old and that will tell you if it was a plugin.

    80% of the issues we see that suddenly crop up are plugin related.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Design broken :( Can you help? #85609

    Andrea Rennick
    Keymaster
    Post count: 963

    We’ve seen some issues in help desk where the layout was broken in Chrome on Windows but not on a Mac. It took two of us to figure out but essentially the sites were hacked. We did confirm it was a hack and not an issue with the theme.

    Also, we haven;t yet confirmed it, but it may have been related to this:

    http://blog.sucuri.net/2014/01/recent-optmizepress-vulnerability-being-mass-infected.html

    which also saw a rise yesterday.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Design broken :( Can you help? #85608

    Andrea Rennick
    Keymaster
    Post count: 963

    We’ve seen some issues in help desk where the layout was broken in Chrome on Windows but not on a Mac. It took two of us to figure out but essentially the sites were hacked. We did confirm it was a hack and not an issue with the theme.

    Also, we haven;t yet confirmed it, but it may have been related to this:

    http://blog.sucuri.net/2014/01/recent-optmizepress-vulnerability-being-mass-infected.html

    which also saw a rise yesterday.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Did Genesis 2.0 HTML really break our code? #85568

    Andrea Rennick
    Keymaster
    Post count: 963

    The conditional part is exactly the same. That is core WordPress, not Genesis.

    You still did not use the “12″ at the end of the function as shown in the link I sent.


    **forum signature**
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    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Did Genesis 2.0 HTML really break our code? #85521

    Andrea Rennick
    Keymaster
    Post count: 963

    This is definitely the kind of question that really needs a help ticket. You are not bugging the developers – you’re asking support for help. :)

    Please remember this forums is not official support.

    Also – we do have docs and your code is not the same:

    http://my.studiopress.com/snippets/entry-header#remove-entry-meta


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Using more than one theme on a single site #85520

    Andrea Rennick
    Keymaster
    Post count: 963

    I know it’s possible to have more than one theme on the same site.

    No, it’s not possible to activate two themes on one site. WordPress does not support this.

    Squeeze pages that have a different look and feel from your site are done with plugins or page-specific css.

    (Having WordPress installed in a subdirectory give you 2 WordPress instals – not the same thing.)


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Adding a Featured Image to Single Post? (Magazine Pro) #85512

    Andrea Rennick
    Keymaster
    Post count: 963

    On the demo we inserted the image in the content. Simple as that.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Child themes "updates" #85506

    Andrea Rennick
    Keymaster
    Post count: 963

    Yes and we hear your concerns, which is why I suggested a trip into help desk so we can address it properly. :)


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Child themes "updates" #85485

    Andrea Rennick
    Keymaster
    Post count: 963

    Hi Heinz,

    We’re truly sorry the theme change caused issues. While we do occasionally update the child themes, none of them cause an upgrade notice in the admin area. It is not the intention to upgrade child themes. They are newer updated versions for your next project or the next buyer.

    You may notice we are changing names on refreshed themes with the word PRO afterwards.

    Widget area content will be moved to the Inactive Widgets box on the widgets screen.

    In the cause of Agentpress and the previous version, the screenshots show a different designed theme with different areas of content on the home page.

    As well, you can file a ticket on this topic in our help desk – instead of the forums – where we can see it more quickly. These forums are not for official support, they are for the community to help each other with customization issues and general WordPress questions.

    If you file a ticket in help desk, we can get you sorted out.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

Viewing 15 posts - 136 through 150 (of 318 total)