Andrea Rennick

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Viewing 15 posts - 136 through 150 (of 326 total)
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  • Andrea Rennick
    Keymaster
    Post count: 1041

    It’s not a Genesis issue. The theme folder name is not saved in any files because that would be a bad practise.

    Make sure your theme folder name has no capital letters and no spaces. WordPress got stricter about that, which would break the site in the way you are describing.


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    Twitterholic

    in reply to: News Pro Sidebar Problem #93236

    Andrea Rennick
    Keymaster
    Post count: 1041

    Please be aware this forum is not an official support forum. The only way we know of issues is if people file support fixes.

    We do not monitor the forums. If you want an official response, please file a ticket.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Compatible sliders in Parallax Pro #90017

    Andrea Rennick
    Keymaster
    Post count: 1041

    We don’t enable shotcodes in widget areas by default in our themes.

    Again, there are plugins that will let you run any shortcode in a text widget on any theme.


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    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Compatible sliders in Parallax Pro #90012

    Andrea Rennick
    Keymaster
    Post count: 1041

    Hi,

    Where did you put the shortcode? In a widget area?

    WordPress will not execute shortcodes in a widget area by default. They removed that functionality and it’s now in a plugin.


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    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic


    Andrea Rennick
    Keymaster
    Post count: 1041

    It’s a hack, sorry.

    https://www.google.ca/search?q=Cannot+redeclare+_verify_activate_widget()&rlz=1C5CHFA_enCA503CA504&oq=Cannot+redeclare+_verify_activate_widget()&aqs=chrome..69i57&sourceid=chrome&espv=210&es_sm=91&ie=UTF-8


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    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Desperate – apologies but I cannot access support #86965

    Andrea Rennick
    Keymaster
    Post count: 1041

    I mean reply to the email Rebecca sent. That is the ticket you filed.

    We did get your new tickets, all of them. The Accounts person will handle it when she gets in.


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    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Desperate – apologies but I cannot access support #86955

    Andrea Rennick
    Keymaster
    Post count: 1041

    Please reply to the original ticket you filed and tell them you cannot get in to the account. That;s the only way we can help.

    I was only alterted to this thread by the other poster. We do not monitor these forums.


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    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: bbpress & buddypress activity stream #86650

    Andrea Rennick
    Keymaster
    Post count: 1041

    You no longer need to use Genesis Connect with Buddypress unless you are on Buddypress 1.7 or before.


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    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Genesis Slider stopped rotating #86448

    Andrea Rennick
    Keymaster
    Post count: 1041

    Carsten – for future questions relating to the themes and functionality, please file a ticket in help desk.

    This forum is for community support. If you need official support, you have to go to help desk. (and yes I do see it’s resolved, this is for next time)


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    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: My News Pro #86426

    Andrea Rennick
    Keymaster
    Post count: 1041

    Actually he’s using News Pro.

    http://cdn.blastedcreatives.com/wp-content/themes/news-pro/style.css?ver=3.0.0


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    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Renaming of child themes… in particular Outreach Pro #86303

    Andrea Rennick
    Keymaster
    Post count: 1041

    Make sure there are no spaces or capital letters in the theme folder name.

    For that part, it isn’t really Genesis specific at all.


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    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Renaming of child themes… in particular Outreach Pro #86082

    Andrea Rennick
    Keymaster
    Post count: 1041

    You can skip changing the name in functions.php if you want. Al you need to do is change the folder name and the name at the top of style.css.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: very strange bug: logged in vs. logged out #85767

    Andrea Rennick
    Keymaster
    Post count: 1041

    It’s your caching plugin. Not the theme.


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    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Genesis Responsive Slider – Ordering not working #85766

    Andrea Rennick
    Keymaster
    Post count: 1041

    The responsive slider sorts in descending order, no matter what else you pick.

    Change the setting to by date and then change the dates on the pages to the order you want.

    Putting the page IDs in the field will not sort in the oder you type them in.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Admin has gone blank on generate theme #85610

    Andrea Rennick
    Keymaster
    Post count: 1041

    You can also to the same to the plugins folder, call it plugins-old and that will tell you if it was a plugin.

    80% of the issues we see that suddenly crop up are plugin related.


    **forum signature**
    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

Viewing 15 posts - 136 through 150 (of 326 total)