Andrea Rennick

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Viewing 15 posts - 181 through 195 (of 355 total)
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  • in reply to: Design broken :( Can you help? #85608

    Andrea Rennick
    Keymaster

    We’ve seen some issues in help desk where the layout was broken in Chrome on Windows but not on a Mac. It took two of us to figure out but essentially the sites were hacked. We did confirm it was a hack and not an issue with the theme.

    Also, we haven;t yet confirmed it, but it may have been related to this:

    http://blog.sucuri.net/2014/01/recent-optmizepress-vulnerability-being-mass-infected.html

    which also saw a rise yesterday.


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    Twitterholic

    in reply to: Did Genesis 2.0 HTML really break our code? #85568

    Andrea Rennick
    Keymaster

    The conditional part is exactly the same. That is core WordPress, not Genesis.

    You still did not use the “12” at the end of the function as shown in the link I sent.


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    Twitterholic

    in reply to: Did Genesis 2.0 HTML really break our code? #85521

    Andrea Rennick
    Keymaster

    This is definitely the kind of question that really needs a help ticket. You are not bugging the developers – you’re asking support for help. :)

    Please remember this forums is not official support.

    Also – we do have docs and your code is not the same:

    http://my.studiopress.com/snippets/entry-header#remove-entry-meta


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    Twitterholic

    in reply to: Using more than one theme on a single site #85520

    Andrea Rennick
    Keymaster

    I know it’s possible to have more than one theme on the same site.

    No, it’s not possible to activate two themes on one site. WordPress does not support this.

    Squeeze pages that have a different look and feel from your site are done with plugins or page-specific css.

    (Having WordPress installed in a subdirectory give you 2 WordPress instals – not the same thing.)


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    Twitterholic

    in reply to: Adding a Featured Image to Single Post? (Magazine Pro) #85512

    Andrea Rennick
    Keymaster

    On the demo we inserted the image in the content. Simple as that.


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    Twitterholic

    in reply to: Child themes "updates" #85506

    Andrea Rennick
    Keymaster

    Yes and we hear your concerns, which is why I suggested a trip into help desk so we can address it properly. :)


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    in reply to: Child themes "updates" #85485

    Andrea Rennick
    Keymaster

    Hi Heinz,

    We’re truly sorry the theme change caused issues. While we do occasionally update the child themes, none of them cause an upgrade notice in the admin area. It is not the intention to upgrade child themes. They are newer updated versions for your next project or the next buyer.

    You may notice we are changing names on refreshed themes with the word PRO afterwards.

    Widget area content will be moved to the Inactive Widgets box on the widgets screen.

    In the cause of Agentpress and the previous version, the screenshots show a different designed theme with different areas of content on the home page.

    As well, you can file a ticket on this topic in our help desk – instead of the forums – where we can see it more quickly. These forums are not for official support, they are for the community to help each other with customization issues and general WordPress questions.

    If you file a ticket in help desk, we can get you sorted out.


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    Twitterholic

    in reply to: Cannot select full width content #83984

    Andrea Rennick
    Keymaster

    We’re handling this in the help desk.


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    Twitterholic

    in reply to: Google Custom Search #83773

    Andrea Rennick
    Keymaster

    http://www.billerickson.net/genesis-wordpress-nav-menu-content/


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    in reply to: Installing a new design #83771

    Andrea Rennick
    Keymaster

    So now I have this Photoshop file and a vector file for the new page, and I have no clue how to install it, what the installation would entail, or whom to hire.

    Just to clarify, she didn’t give you anything to install, she just made a design. It still needs to be coded into a theme. That;s something she should have explained.


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    Twitterholic

    in reply to: Modifying Files Real Time #83122

    Andrea Rennick
    Keymaster

    The Genesis doesn’t allow file editing from inside the admin area like standard wordpress does.

    That is incorrect.

    If you are on Synthesis, they have turned off the WordPress editor. The base Genesis theme has nothing in it to do this.


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    Twitterholic

    in reply to: Translating to French the Agency Pro theme #83121

    Andrea Rennick
    Keymaster

    Those are filterable ares that are customizable. Please see the code snippets area in my.studiopress.com for each section.

    They are not translated by the plugin or po edit because they are *customizable* so you must do them manually in the functions file.


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    Twitterholic

    in reply to: Premise #82927

    Andrea Rennick
    Keymaster

    The best place to get help for this is the Premise help desk. They will be getting back to you shortly.

    This forum is for theme help.


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    Twitterholic

    in reply to: Limitation of Multisite #81228

    Andrea Rennick
    Keymaster

    Yes, Genesis will be able to do that, since each sub site (mapped or not) still has their own authors.

    You can use multisite to host multiple clients. It is more advanced, however, just like nutsandbolts pointed out.

    Peruse http://wpmututorials.com for a bit and see if you;d be comfortable with those kinds of tasks. (Yes that is my old site).


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    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

    in reply to: Demos without Pricing #77347

    Andrea Rennick
    Keymaster

    Or set up your own demo site? ;)

    Also – you need to be CLEAR with clients that if they do not purchase the theme from us, we will not support them.

    We do get a fair number of tickets from people who thought they had a “legit” copy after their developer has moved on, and they needed support.

    Which we cannot give them because they did not buy from us.


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    If you need technical support for your theme please file a ticket.

    The forums are community based. Staff only monitors the forum for issues relating to the forum itself and to redirect users to where they need to go.

    Twitterholic

Viewing 15 posts - 181 through 195 (of 355 total)