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July 28, 2019 at 6:43 am in reply to: Can't update theme from dashboard (PCLZIP_ERR_BAD_FORMAT) #492638Victor FontModerator
There could be a variety of reasons for this error. If it was a problem with the Genesis file, it would be happening to everyone. But since you're the only one that has reported this problem so far, it's more likely an issue with your environment.
Environment issues could include server permissions, PHP version, memory allocation, and more. I suggest you open a ticket with your host and ask them to help you sort through the problem.
Regards,
Victor
https://victorfont.com/
Call us toll free: 844-VIC-FONT (842-3668)
Have you requested your free website audit yet?Victor FontModeratorThis is not going to be an easy answer. I checked your site with my iPhone and the source code is not being generated.
You said, "I do have Jetpack. I did check, it is not overriding the mobile theme."
Parallax Pro does not have a separate mobile theme. Studio Press themes use CSS media queries to display on mobile devices, which means that mobile capabilities are built into the same theme that displays on the desktop and iPad. If the theme is showing fine on the desktop and iPads, but not on phones, then something is either blocking the theme from doing its job or overriding the theme somehow. There's nothing wrong with the theme itself or the Genesis Framework. There's another component in your setup causing the issue.
An error of this type can be coming from anywhere. It is not something that can be diagnosed from the front end. Someone has to look at your PHP error logs, run through the WordPress plugin troubleshooting process, etc. It could take a couple of hours.
I suggest you start with enabling WordPress debug and plugin troubleshooting. If this is beyond your skill set, please consider opening a support ticket with Studio Press or hiring a dev for a few hours.
Regards,
Victor
https://victorfont.com/
Call us toll free: 844-VIC-FONT (842-3668)
Have you requested your free website audit yet?Victor FontModeratorYou have to unzip the file on your computer, rename the altitude-pro directory, then upload it to your server's themes directory via FTP.
Regards,
Victor
https://victorfont.com/
Call us toll free: 844-VIC-FONT (842-3668)
Have you requested your free website audit yet?July 27, 2019 at 5:49 am in reply to: News Pro – remove "Header Right" to have full-width header #492620Victor FontModeratorYou are using header-right widget area. If you delete the widget on the Appearance/widgets page, the header right area should go away. It only displays if there's content in it.
If for some reason that doesn't work, add this to the News Pro functions.php:
// Removes header right widget area. unregister_sidebar( 'header-right' );
Regards,
Victor
https://victorfont.com/
Call us toll free: 844-VIC-FONT (842-3668)
Have you requested your free website audit yet?Victor FontModeratorYou're using dashicons for the submenu toggle and the style sheet isn't loaded.
Regards,
Victor
https://victorfont.com/
Call us toll free: 844-VIC-FONT (842-3668)
Have you requested your free website audit yet?Victor FontModeratorI see footer widgets 2 and 3 just fine. Footer widget 2 is "About Me" and footer widget 3 is a search.
Regards,
Victor
https://victorfont.com/
Call us toll free: 844-VIC-FONT (842-3668)
Have you requested your free website audit yet?July 25, 2019 at 5:27 am in reply to: My WordPress Sites are beginning to have a problem with my Studio Press themes #492566Victor FontModeratorWhat version of the Genesis Framework are you using?
What version of PHP?
Regards,
Victor
https://victorfont.com/
Call us toll free: 844-VIC-FONT (842-3668)
Have you requested your free website audit yet?Victor FontModeratorWhat kind of image is it, jpg, png, svg, or something else?
What's the http error?
Regards,
Victor
https://victorfont.com/
Call us toll free: 844-VIC-FONT (842-3668)
Have you requested your free website audit yet?Victor FontModeratorI just checked you site and can see that the quote collection files are loading and the site appears to be fine. What I don't see loading is the Outreach Pro style sheet, which is very odd.
If you haven't fixed the issue, please provide an example where you're seeing the problem.
Regards,
Victor
https://victorfont.com/
Call us toll free: 844-VIC-FONT (842-3668)
Have you requested your free website audit yet?Victor FontModeratorLook for this block of code in customize.php and expand the array:
// Hero Logo Images. $logos = array( 'logo1' => __( 'Logo 1', 'academy-pro' ), 'logo2' => __( 'Logo 2', 'academy-pro' ), 'logo3' => __( 'Logo 3', 'academy-pro' ), 'logo4' => __( 'Logo 4', 'academy-pro' ), 'logo5' => __( 'Logo 5', 'academy-pro' ), );
On my site, because I wanted to use CSS Grid for the logo display, I customized hero-section.php
Regards,
Victor
https://victorfont.com/
Call us toll free: 844-VIC-FONT (842-3668)
Have you requested your free website audit yet?July 24, 2019 at 5:38 am in reply to: Help needed – Images keep defaulting to non-align rather than center-align #492535Victor FontModeratorAll the images on your home page are center aligned. Can you provide a link to an example where things aren't working?
Regards,
Victor
https://victorfont.com/
Call us toll free: 844-VIC-FONT (842-3668)
Have you requested your free website audit yet?Victor FontModeratorUse your browser's built-in inspection tool to find the line in the style sheet for the H1 and H2 elements, then edit the style sheet.
Regards,
Victor
https://victorfont.com/
Call us toll free: 844-VIC-FONT (842-3668)
Have you requested your free website audit yet?Victor FontModeratorIt works perfectly for me when I test it in my dev site. Instead of using the is_page_template conditional, what happens if you enqueue the style sheet directly in meineseite.php?
Regards,
Victor
https://victorfont.com/
Call us toll free: 844-VIC-FONT (842-3668)
Have you requested your free website audit yet?Victor FontModeratorThe get_template_directory_uri() function is probably not retrieving the correct path. This function retrieves the value of template from wp_options. For Genesis style theme's the template value is genesis, the parent theme. So your function is looking for your template in the genesis folder, not authority pro. Use the get_stylesheet_directory_uri() instead.
Regards,
Victor
https://victorfont.com/
Call us toll free: 844-VIC-FONT (842-3668)
Have you requested your free website audit yet?Victor FontModeratorYes, I'm using Pro on my personal sites, customer sites if they buy their own license.
No issues.
Regards,
Victor
https://victorfont.com/
Call us toll free: 844-VIC-FONT (842-3668)
Have you requested your free website audit yet?Victor FontModeratorGenesis only uses the customizer now. All settings are in the customizer. Since the latest update, it no longer uses a settings panel.
Regards,
Victor
https://victorfont.com/
Call us toll free: 844-VIC-FONT (842-3668)
Have you requested your free website audit yet?Victor FontModeratorI switched to SEO Press Pro about a year ago after Yoast updates kept breaking sites. Lot's of options and many built-ins that you have to pay extra for with Yoast.
Regards,
Victor
https://victorfont.com/
Call us toll free: 844-VIC-FONT (842-3668)
Have you requested your free website audit yet?July 20, 2019 at 9:24 am in reply to: Remove box shadow from links and buttons in mobile version of Revolution Pro #492439Victor FontModeratorIt's the same CSS for both. Chances are that your phone is caching the old CSS. Clear the phone's cache or use the phone browser's privacy mode to force downloading the newest style sheet.
Also, if you use a caching plugin or have a server cache, mobile devices are oftem served their own cache. Make sure you clear everything.
Regards,
Victor
https://victorfont.com/
Call us toll free: 844-VIC-FONT (842-3668)
Have you requested your free website audit yet?Victor FontModeratorYou can try the Genesis Simple Edits plugin. If that doesn't work, you have to use code: https://my.studiopress.com/documentation/snippets/entry-header-html5/remove-entry-meta/
Regards,
Victor
https://victorfont.com/
Call us toll free: 844-VIC-FONT (842-3668)
Have you requested your free website audit yet?July 19, 2019 at 6:31 am in reply to: Some strings doesn't translate if MO file placed within themes' language folder #492431Victor FontModeratorIf you change the language files location, you also have to change the textdomain by editing this function in functions.php:
function academy_localization_setup() { load_child_theme_textdomain( 'academy-pro', get_stylesheet_directory() . '/languages' ); }
Regards,
Victor
https://victorfont.com/
Call us toll free: 844-VIC-FONT (842-3668)
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