Can't buy child theme only

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This topic contains 6 replies, has 3 voices, and was last updated by  Susan 5 months, 3 weeks ago.

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  • December 23, 2012 at 1:57 pm #7206

    jmdd_web
    Participant

    Hi

    I’m trying to purchase the Bee Crafty child theme as I already have the Genesis Framework but it seems to only be allowing me to buy it with the genesis framework?

    I’m going to http://my.studiopress.com/themes/beecrafty/

    Am I missing something?

    Thanks

    John

    December 23, 2012 at 1:59 pm #7207

    anitac
    Moderator
    Post count: 3058

    Did you log into your account to try to purchase it? I am logged in and when I go there, it’s the discounted price.

    Need customization services or other help? Visit me here: Cre8tiveDiva.com | Twitter: @thecre8tivediva
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    December 23, 2012 at 2:01 pm #7208

    anitac
    Moderator
    Post count: 3058

    In addition to what I wrote above, you do need to be logged in so the system will know you are a returning customer.

    Need customization services or other help? Visit me here: Cre8tiveDiva.com | Twitter: @thecre8tivediva
    Why Not Take The Challenge! – Help us answer some of the unanswered posts

    December 23, 2012 at 4:20 pm #7225

    jmdd_web
    Participant

    Doesn’t work for me although none of my original purchases are showing – I had to re register and the new site doesn’t recognise me.

    December 23, 2012 at 4:21 pm #7226

    Susan
    Moderator
    Post count: 3258

    Go ahead and submit an account assistance ticket:

    http://www.studiopress.com/account-assistance

    Susan @ Graphically Designing I’d love to customize your website! I tweet!
    I’ve taken up the challenge! – help me answer some of the unanswered posts

    December 23, 2012 at 4:33 pm #7227

    jmdd_web
    Participant

    Sorry I’ve got it. I didn’t realise I made my first purchases with a personal email account. Found my details. Thanks for your help.

    December 23, 2012 at 5:08 pm #7228

    Susan
    Moderator
    Post count: 3258

    Glad you found it!

    Susan @ Graphically Designing I’d love to customize your website! I tweet!
    I’ve taken up the challenge! – help me answer some of the unanswered posts

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