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This forum is not meant for support – rather discussion about WordPress, design and the likes.
Official support is taken care of in our new My.StudioPress member portal, and is most certainly not a hack. We spent months building something with our users in mind. Not only can you get one-on-one support for your support and technical questions, you’re also able to immediately receive a 25% discount on anything from our site when you’re logged in.
In Genesis you can enable the author box to show on the author archive page — see this for example.
To enable that, simple go to the Edit User screen the WP dashboard, and scroll down to the Author Archive Settings section and make sure Enable Author Box on this User’s Archives? is checked.
November 20, 2012 at 8:34 am in reply to: zigzagpress is not responding to my request to access their support #842
No, there’s really not anything in 1.9 that’s more innovative than what Joost put into his plugin. The functionality is really simple – in your edit user screen you place your Google Plus URL and then on any page/post that you create, the rel=author tag will show up in the head of your source code.
@ roar – with the new My.StudioPress member portal, you are able to fill out a help ticket and our staff will personally attend to your question. The forums here are only for general questions about WordPress and design, which might make you think that theme support is getting pushed aside.